Mariah Burgos
Santa Rosa
Summary
Detail-oriented team player with expertise in appointment coordination, mail organization, and message management to enhance office communication. Strong background in customer service, data entry, and records management. Known for building positive relationships and maintaining high levels of organization and motivation.
Overview
3
3
years of professional experience
Work History
Hostess, Busser, Food Runner
Chilis's Bar and Grill
Rohnert Park
07.2025 - 02.2026
- Greeted and seated guests in a timely manner.
- Managed reservation system to enhance seating flow for guests.
- Coordinated waitlist and communicated estimated wait times to guests for improved customer experience.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Assisted servers by communicating guest needs promptly.
- Maintained cleanliness of front-of-house areas and menus.
- Trained new host staff on procedures and customer service standards.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Delivered food promptly to support seamless service and guest satisfaction.
- Cleared and set tables promptly for incoming guests.
- Bussed and reset tables in an orderly fashion.
- Stocked supplies and organized dishware for efficient service flow.
Theatre Teacher's Assistant
Santa Rosa Theatre Arts Department
Santa Rosa
08.2025 - 12.2025
- Developed engaging lesson plans for diverse theatre classes.
- Collaborated with colleagues to produce school-wide theatrical performances.
- Instructed students in acting techniques and stage presence skills.
- Facilitated workshops on scriptwriting and character development.
- Managed classroom environments to promote creativity and collaboration.
- Provided constructive feedback to students during rehearsals and performances.
- Led activities such as and for students in groups and individually.
- Maintained records to document attendance and information.
- Taught students theater terminology and performance skills.
Caregiver
AccentCare
Petaluma
03.2024 - 01.2025
- Deliver medical care and support to geriatric patients, including activities of daily living (ADLs) and mobility exercises
- Provide empathetic care to elderly patients, including activities of daily living, bathing, grooming, and transport to doctor's appointments
- Assisted homebound clients with activities of daily living such as bathing, dressing, and personal hygiene tasks
- Executed patient care plans and documented changes for accurate record-keeping
- Followed patient care plans and created reports on any changes for inclusion in their records
- Performed light housekeeping tasks, including meal preparation and changing bed linens, to maintain a safe and comfortable environment
- Assessed home care situations to ensure patient safety and mitigate risks of injury, neglect, and inadequate care
- Assisted residents with completing physical therapy and other activities as directed
- Assisted residents with completing physical therapy and other activities
Receptionist
Novato Pediatric Dentistry
Novato
01.2023 - 08.2023
- Providing typing, word processing, and clerical support and assisting with special projects
- Used proper telephone etiquette, answered calls and questions, and transferred to proper extensions
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names
- Processed cash and credit card payments accurately, ensuring seamless transactions for customers
- Ensured reception area was stocked with necessary supplies at all times
- Kept reception and common area neat and tidy, removing trash and straightening magazine couches
- Providing typing, word processing, and clerical support and assisted with special projects
- Coordinated scheduling for meetings and external events, adhering to guidelines to optimize resource allocation
- Performed light bookkeeping tasks such as entering data into accounting software programs or tracking expenses
Education
Sonoma Valley High School
Sonoma, CASkills
- Food Safety
- Point of Sale
- Customer Service
- Guest Relations
- Fast-paced adaptability
- Problem Solving
- Critical Thinking
- Adaptability
- Attention to detail
- Communication
- Team Player
Timeline
Theatre Teacher's Assistant
Santa Rosa Theatre Arts Department
08.2025 - 12.2025
Hostess, Busser, Food Runner
Chilis's Bar and Grill
07.2025 - 02.2026
Caregiver
AccentCare
03.2024 - 01.2025
Receptionist
Novato Pediatric Dentistry
01.2023 - 08.2023
Sonoma Valley High School