Mariah Acosta
Paramount
Summary
Results-oriented retail management professional with proven expertise in leading teams to deliver outstanding customer service. Extensive knowledge of end-to-end store operations, focusing on continuous improvement and operational efficiency. Strong skills in team leadership, inventory management, and enhancing customer experiences. Effective communicator and problem-solver, adept at fostering collaboration and driving productivity.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bakery Assistant Manager
Stater Bros
Downey
05.2023 - Current
- Conducted performance evaluations for staff, identifying improvement areas and providing feedback.
- Implemented marketing strategies to enhance brand awareness and drive sales.
- Managed daily operations, client relations, and IT functions.
- Researched inventory availability across store locations for out-of-stock items.
- Organized promotional events to boost sales volume through discounts and tastings.
- Ensured compliance with health and safety regulations, maintaining a clean environment.
- Supervised inventory management by ordering supplies and maintaining stock levels.
- Trained staff in upselling techniques to increase sales effectiveness.
Guest Service Representative
Knott's Berry Farm
Buena Park
07.2021 - 05.2023
- Managed incoming calls, providing prompt responses to inquiries and facilitating reservations.
- Scheduled meeting spaces and equipment for special programs and conferences.
- Monitored inventory levels of supplies essential for front desk operations.
- Engaged patrons in conversation, addressing questions and resolving complaints effectively.
- Ensured lobby area cleanliness throughout shift, maintaining a welcoming environment.
- Maintained client accounts by accurately recording and updating personal and financial data.
- Resolved guest complaints professionally, enhancing overall satisfaction with services.
- Guided new team members in performing tasks to ensure adherence to procedures.
Education
High School Diploma -
Paramount High School
Paramount, CA06-2021
Skills
- Inventory management and oversight
- Staff training and employee development
- Sales forecasting and analysis
- Health compliance and regulations
- Customer service and satisfaction
- Performance evaluation and feedback
- Team leadership and collaboration
- Time management and prioritization
- Marketing strategy and execution
- Event coordination and planning
- Customer relations and engagement
- Cash handling and financial accuracy
- Attention to detail and precision
- Problem-solving skills
- Teamwork and cooperation
Affiliations
- I do photography of cars
- Hiking
- Outdoor activities
Certification
- Food-handlers certification
- Barbicide Certification
- Life examination license
Languages
English
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Bakery Assistant Manager
Stater Bros
05.2023 - Current
Guest Service Representative
Knott's Berry Farm
07.2021 - 05.2023
High School Diploma -
Paramount High School
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