Maria Guadalupe Serna Gonzalez
Toronto,ON
Summary
Proven leader with a track record of driving revenue growth and enhancing operational efficiency at Moras Bakery. Expert in strategic planning and team leadership, demonstrated through successful product launches and innovative employee development strategies. Skilled in financial management and customer service, achieving significant improvements in customer satisfaction and business performance. Proactive and meticulous with over 4 years of experience in the cooking and baking industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
4
4
years of professional experience
Work History
Manager
La Central Bakery
03.2023 - 01.2024
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Improved marketing to attract new customers and promote business.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Managed and motivated employees to be productive and engaged in work.
Administrative Manager
Moras Bakery
03.2020 - 02.2023
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Implemented innovative solutions for common workplace challenges, resulting in increased employee satisfaction and retention rates.
Education
High School Diploma -
Escuela Culinaria Internacional
Metepec, Mexico 05.2020
Skills
- Team Leadership
- Complex Problem-Solving
- Strategic Planning
- Sales Techniques
- Marketing
- Financial Management
- Teamwork and Collaboration
- Customer Service
- Computer Skills
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Manager
La Central Bakery
03.2023 - 01.2024
Administrative Manager
Moras Bakery
03.2020 - 02.2023
High School Diploma -
Escuela Culinaria Internacional
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