Maria Guadalupe Medrano
Cudahy,CA
Summary
Reliable Front Desk Receptionist with 5+ years of experience in guest reception and customer service. Delivers prompt responses to guest inquiries and complaints to drive satisfaction and encourage repeat business. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Speech-Language Pathologist Assistant
DG Therapy Group
10.2023 - Current
- Enhanced patient outcomes by implementing tailored speech therapy sessions and tracking progress.
- Collaborated with Speech-Language Pathologists to develop individualized treatment plans for patients.
- Improved communication abilities in children by utilizing age-appropriate activities and techniques.
- Developed strong rapport with patients and families, fostering trust and open communication throughout the therapeutic process.
- Educated families on strategies to facilitate communication development at home, enhancing overall progress in therapy sessions.
- Completed SOAP notes for client records.
Speech-Language Pathologist Assistant
Soliant Healthcare-Mountain View School District
03.2023 - 06.2023
- Recorded patient progress and reported findings and results to Speech-Language Pathologist.
- Performed clerical duties and prepared therapy materials.
- Maintained clean and safe work area and adhered to safety standards to provide nurturing environment for patients to thrive.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Speech-Language Pathologist Assistant Internship
The Aptus Group
02.2022 - 03.2022
- Liaised with Speech Language Pathologist to conduct speech and language screening to assess needs for intervention and treatment.
- Supported, identified and celebrated developmental milestones to enhance relationship with students.
- Performed support duties such as preparing materials, keeping records and scheduling activities.
- Performed clerical duties to prepare therapy materials and schedule exercises and activities.
- Assisted speech-language pathologists to remediate or develop speech and language skills.
Front Desk Receptionist
Miguel Michel
01.2013 - 03.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Monitored office supplies by checking inventory and placing orders.
Education
Bachelor of Arts - Communicative Disorders
California State University - Los Angeles
Los Angeles, CA05.2021
Associate of Arts - Liberal Arts & Sciences: Social & Behavioral
Cerritos Community College
Norwalk, CA05.2018
High School Diploma -
Bell Senior High School
Bell, CA05.2012
No Degree -
Rialto High School
Rialto, CASkills
- Email & Telephone Decorum
- Customer Assistance
- Listening Skills
- Recordkeeping
- Scheduling
- Filing
- Bookkeeping
- Computer Proficiency
- Effective Planning
Additional Information
- Volunteer for La Biblioteca at CSULA, Fall 2019
- Cal State LA National Student Speech Language & Hearing Association (NSSLHA) Chapter Member, Fall 2019-Spring 2020
- As a volunteer for La Biblioteca I learned the importance of dialogue
- Cal State LA Student Academy of Audiology (SAA) Member, Spring 2019
- Speech Language Pathology Assistant Internship completed at Academia Moderna Charter School, February 2022-March 2022
- Cal State LA, Communication Disorders, Observation Therapy Hours, Fall 2021
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
- Speech-Language Pathology, Audiology and Hearing Aid Dispensers Board Speech-Language Pathology Assistant License - March 31, 2024- SPA7262
References
Susan Ivory, PhD. CCC-SLP
Faculty and SLPA Training Program Director
Department of Communication Disorders
California State University, Los Angeles
Main Office: (323) 343-4690
Cell: (818) 426-1831
Email: sivory@calstatela.edu
Lorene Davis, CCC-SLP
Mountain View School District Supervisor
Email: ldavis@mtviewschools.net
Cell: (626) 484-1950
Johana Flores
Speech-Language Pathologist Assistant
Address: 943 North Grand Ave, Covina CA 91724
Email: johanaf@dgtherapy.com
Cell: (323)-459-4061
Amber Carrillo
Speech-Language Pathologist Assistant
Email:acarrillocsula104@gmail.com
Phone: (323) 522-4127
Timeline
Speech-Language Pathologist Assistant
DG Therapy Group
10.2023 - Current
Speech-Language Pathologist Assistant
Soliant Healthcare-Mountain View School District
03.2023 - 06.2023
Speech-Language Pathologist Assistant Internship
The Aptus Group
02.2022 - 03.2022
Front Desk Receptionist
Miguel Michel
01.2013 - 03.2020
Bachelor of Arts - Communicative Disorders
California State University - Los Angeles
Associate of Arts - Liberal Arts & Sciences: Social & Behavioral
Cerritos Community College
High School Diploma -
Bell Senior High School
No Degree -
Rialto High School
- Speech-Language Pathology, Audiology and Hearing Aid Dispensers Board Speech-Language Pathology Assistant License - March 31, 2024- SPA7262
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