Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Gonzalez

Monrovia

Summary

Dedicated professional with extensive experience at Molly Maid, excelling in cleaning and sanitization. Proven ability to enhance customer satisfaction through exceptional service and effective communication. Skilled in safe chemical handling and household management, consistently delivering tailored solutions that meet client needs while maintaining a safe and sanitary environment.

Overview

4
4
years of professional experience

Work History

House Cleaning

Molly Maid
11.2024 - 01.2025
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.

Cashier

99 Cent Store
06.2021 - 09.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.

Medical Supply Associate

Pomona Valley Hospital
09.2021 - 06.2022
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.

Education

High School Diploma -

Monrovia High School
Monrovia, CA
06.1998

Skills

  • Cleaning and sanitization
  • Customer service
  • Housekeeping
  • Bathroom sanitation
  • Health and safety compliance
  • Kitchen cleaning
  • Floor cleaning
  • Glass cleaning
  • Household management
  • Payment collection
  • Clothes laundering
  • Window cleaning
  • Packing and unpacking
  • Safe chemical handling
  • Basic repairs
  • Dusting techniques
  • Steam cleaning
  • Floor polishing

Languages

Spanish
Native or Bilingual

Timeline

House Cleaning

Molly Maid
11.2024 - 01.2025

Medical Supply Associate

Pomona Valley Hospital
09.2021 - 06.2022

Cashier

99 Cent Store
06.2021 - 09.2022

High School Diploma -

Monrovia High School

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Maria Gonzalez