Maria G Carreno

Schoolwide Systems & Culture

• Own the logistics, staffing, and daily management of arrival, lunch, recess, dismissal and physical space at your campus; ensuring joy and safety exude in all systems!
• Coach Operations Specialists daily in behavior management techniques, through both “in-the-moment coaching” and planned 1:1s.
• Design and lead professional development for Operations Specialists focused on behavior management skill development.
• Manage the physical space of the building and all facilities-related needs, including scheduling/meeting vendors and handling after-hours facilities emergencies.
• Manage food service operations, including managing staff, serving as the main contact with meal vendor, ensuring compliance, conducting internal audits, and ensuring meal program financial health.

Compliance & Budget

• Ensure your campus is financially responsible by providing support to the Principal on finance-related topics, including around budgets, cash collection, and invoice approval.
• Serve as the main owner of school safety processes and compliance, including administering training and running safety drills. Partner with the Principal to respond to emergencies.
• Own procurement and purchasing for the school site. Work with Principal to understand needs, place orders, inventory items received, handle returns/exchanges, etc.
• Serve as on-site IT contact, including managing IT assets, assisting staff with IT issues as able, and serving as the main touchpoint to central IT staff.
• Support the logistical, compliance, and technology side of administration of Rocketship’s assessments, including NWEA MAP and state tests, and health screenings like hearing and vision.
• Own free/reduced-price lunch application process, including validating forms and running income verification process.

Leadership & Management

• Exhibit Rocketship’s core values daily: authenticity, community, innovation, tenacity, and pursuit of excellence.
• Hire, manage, and evaluate all hourly school Operations Specialists. Drive Operations Specialist satisfaction and development through active investment in your team.
• Be a collaborative and supportive partner on your school’s leadership team and the national Business Operations Manager team.
• Engage with parents on operational topics, demonstrating a clear customer service mindset that honors and engages our students’ families.
• Had the opportunity to be the campus COVID Lead.

• Processed loan applications efficiently, ensuring compliance with regulatory guidelines.
• Reviewed documentation for accuracy, identifying discrepancies to prevent processing delays.
• Coordinated communication between clients and lenders to facilitate timely approvals.
• Implemented streamlined processes that improved overall workflow and reduced turnaround times.
• Monitored loan status updates, providing proactive support to clients throughout the process.
• Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
• Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
• Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
• Set up and completed loan submission packages.
• Promoted a positive work environment through effective communication skills and teamwork initiatives.

• Admin Secretary to Loan Officers.
• Utility Clerk, performed various tasks which included; pay and file clerk, teller, safe deposit attendant, check processing operator.
• Loan Boarding Operator, process of all loan documents and loan approval transactions for individuals and corporations.
• US Bond Department Manager - receiving and processing and distribution of all US bond requests from all branches. Including the peak season of Christmas. Managed staffing needs to run 2 different shifts.
• Cash Balancing Project Manager - work with developers to create a cash balancing report to automate this process across all braches in California as well as other States in the country. It involved traveling to other states training and supporting after program installation was completed. This system assisted in resolving cash differences of tellers reducing losses for the institution.