Maria Francesca Alday
Grand Bend
Summary
Results-driven food service professional with a passion for providing exceptional customer service. Proven ability to lead and manage diverse teams to maximize efficiency and profits, Experienced in overseeing and managing successful restaurant. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environment.
Overview
10
10
years of professional experience
Work History
Food Service Supervisor
McDonald's
04.2022 - Current
- Managed ordering, stocking, and inventory of food and beverages to ensure optimal customer service.
- Monitored food preparation processes to ensure quality, freshness, and timeliness of meals served.
- Resolved customer complaints quickly and professionally while maintaining high standards of customer satisfaction.
- Trained new employees on proper sanitation techniques and safety protocols for handling food items.
- Managed daily food service operations including staff scheduling, customer service, inventory control, and meal preparation.
Store Sales Manager
Golden ABC INC.
07.2017 - 11.2021
- Ensured accurate record keeping of daily transactions including cash handling procedures.
- Developed and implemented successful sales strategies to maximize customer satisfaction, loyalty and revenue growth.
- Demonstrated leadership skills in training, coaching and motivating employees to achieve team objectives.
- Organized weekly meetings with staff members to discuss progress on goals.
Second Assistant Manager
McDonald's Philippines
04.2015 - 06.2017
- Organized and delegated tasks to ensure efficient workflow.
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Coached and mentored new employees on company policies and procedures.
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
Education
Bachelor of Science (B.S.) - Marketing Management
St. Paul University
Quezon City03.2015
Skills
- Staff leadership
- Operations management
- Food safety compliance
- Cost control
- Special events planning
- Teamwork and collaboration
- Time management
Timeline
Food Service Supervisor
McDonald's
04.2022 - Current
Store Sales Manager
Golden ABC INC.
07.2017 - 11.2021
Second Assistant Manager
McDonald's Philippines
04.2015 - 06.2017
Bachelor of Science (B.S.) - Marketing Management
St. Paul University
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