Maria Francesca Alday
Grand Bend
Summary
Results-driven food service professional with a passion for providing exceptional customer service. Proven ability to lead and manage diverse teams to maximize efficiency and profits, Experienced in overseeing and managing successful restaurant. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environment.
Overview
10
10
years of professional experience
Work History
Food Service Supervisor
McDonald's
Grand Bend, Canada
04.2022 - Current
- Managed ordering, stocking, and inventory of food and beverages to ensure optimal customer service.
- Monitored food preparation processes to ensure quality, freshness, and timeliness of meals served.
- Resolved customer complaints quickly and professionally while maintaining high standards of customer satisfaction.
- Trained new employees on proper sanitation techniques and safety protocols for handling food items.
- Managed daily food service operations including staff scheduling, customer service, inventory control, and meal preparation.
Store Sales Manager
Golden ABC INC.
Quezon City, Philippines
07.2017 - 11.2021
- Ensured accurate record keeping of daily transactions including cash handling procedures.
- Developed and implemented successful sales strategies to maximize customer satisfaction, loyalty and revenue growth.
- Demonstrated leadership skills in training, coaching and motivating employees to achieve team objectives.
- Organized weekly meetings with staff members to discuss progress on goals.
Second Assistant Manager
McDonald's Philippines
Makati, Philippines
04.2015 - 06.2017
- Organized and delegated tasks to ensure efficient workflow.
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Coached and mentored new employees on company policies and procedures.
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
Education
Bachelor of Science (B.S.) - Marketing Management
St. Paul University
Quezon City03.2015
Skills
- Staff leadership
- Operations management
- Food safety compliance
- Cost control
- Special events planning
- Teamwork and collaboration
- Time management
Timeline
Food Service Supervisor
McDonald's
04.2022 - Current
Store Sales Manager
Golden ABC INC.
07.2017 - 11.2021
Second Assistant Manager
McDonald's Philippines
04.2015 - 06.2017
Bachelor of Science (B.S.) - Marketing Management
St. Paul University