Maria Florencia Cambeiro Yarzon
Administrator
Tillsonburg,ON
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Results-driven professional skilled in time management and critical thinking. Detail-oriented professional with strong communication and problem-solving skills. Known for effective teamwork and attention to detail, contributing to high operational efficiency. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
9
9
years of professional experience
Work History
Medical Pre Authorization Agent
Ingenious Americas at Aguada Park Platform Of Global Services
Montevideo, Uruguay
10.2024 - 04.2025
- Delivered solutions for administrative operations and billing processes in Oncology Radiology Department at University of Utah Hospital and Clinics.
- Processed patient authorization requests for healthcare services with high efficiency.
- Reviewed documentation to ensure compliance with insurance requirements and accuracy.
- Collaborated with team members to resolve complex authorization issues swiftly.
Call Centre Agent
Alorica Verizon at Aguada Park Platform Of Global Services
Montevideo, Uruguay
09.2023 - 09.2024
- Resolved customer inquiries and complaints efficiently, ensuring high satisfaction levels.
- Answered incoming calls, providing professional assistance with product and billing questions.
- Trained new employees on call handling procedures and company policies.
- Monitored call queues to prioritize incoming calls by urgency.
- Updated customer accounts and contact information in management databases.
- Utilized knowledge base to address customer inquiries swiftly and effectively.
- Maintained professionalism while managing high call volumes daily.
- Documented customer feedback for service enhancement initiatives.
Building Manager
MetCap Living Management
Toronto, Ontario
10.2020 - 05.2023
- Managed daily operations of residential buildings, ensuring tenant satisfaction and safety.
- Coordinated maintenance requests and scheduled repairs for timely resolution.
- Supervised staff, including maintenance and security personnel, to enhance performance.
- Implemented safety protocols to ensure compliance with building regulations.
- Conducted regular property inspections to identify maintenance needs and improve conditions.
- Developed positive relationships with tenants, addressing concerns promptly.
- Maintained accurate records of property expenses, tenant information, and lease agreements.
- Enforced property policies to uphold community standards and mitigate issues.
Medical Administrator
Dixie-Dundas Family Practice
Toronto, Ontario
01.2016 - 09.2020
- Managed patient scheduling and appointment reminders for efficient clinic operations.
- Coordinated communication between medical staff and patients to ensure clarity.
- Processed patient records and maintained confidentiality in compliance with regulations.
- Assisted with billing procedures and insurance claims for seamless reimbursement.
- Trained new administrative staff on office protocols and software systems.
- Organized patient files and updated electronic health records for accuracy.
- Implemented office procedures to enhance workflow efficiency within the practice.
- Monitored inventory levels of medical supplies and placed orders when necessary.
- Verified insurance coverage to ensure accuracy of reimbursement claims.
- Provided assistance to patients regarding appointment scheduling, test results, and other inquiries.
- Tracked patient visits to determine payment due dates for outstanding balances.
- Conducted data entry of patient demographics, insurance eligibility, and billing charges into practice management system.
- Maintained contact databases for referral sources such as hospitals and clinics.
- Ensured compliance with all relevant laws governing medical practices.
- Managed front desk operations such as greeting visitors and managing mail flow.
- Generated invoices for services rendered by the healthcare facility.
- Resolved customer service issues through effective problem solving techniques.
- Reviewed medical records and prepared reports summarizing patient information.
- Organized and maintained filing systems for patient records in accordance with HIPAA regulations.
- Performed daily administrative tasks such as answering phones, responding to emails, photocopying documents.
- Developed policies and procedures related to office administration functions.
- Assisted physicians with scheduling appointments, maintaining calendars, and coordinating referrals.
- Created new patient accounts in the electronic health record system.
Education
High School Diploma -
Michael Power St. Joseph High School
Toronto, ON06-2006
Canadian Bussiness College
Toronto, ONSkills
- Communication
- Good Telephone Etiquette
- Multitasking Abilities
- Task prioritization
- Critical thinking
- Teamwork and collaboration
- Leadership
- Organization and time management
- Time management
- Effective communication
- Attention to detail
- Problem solving
- Conflict resolution
Languages
English
Full Professional
Spanish
Native/ Bilingual
French
Professional
Accomplishments
Mathematics Award
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Pre Authorization Agent
Ingenious Americas at Aguada Park Platform Of Global Services
10.2024 - 04.2025
Call Centre Agent
Alorica Verizon at Aguada Park Platform Of Global Services
09.2023 - 09.2024
Building Manager
MetCap Living Management
10.2020 - 05.2023
Medical Administrator
Dixie-Dundas Family Practice
01.2016 - 09.2020
High School Diploma -
Michael Power St. Joseph High School
Canadian Bussiness College