Maria Flora Lampara
Scarborough,ON
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Makeup Artist
Freelancer
03.2017 - 11.2023
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Increased customer loyalty through exceptional service and tailored makeup applications.
- Collaborated with photographers and stylists to achieve desired looks for photoshoots, ensuring high-quality results.
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
Front Desk Manager
Ios Art Studios & Luxury Apartments
04.2021 - 10.2023
- Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
Elementary School Teacher
Private
09.2015 - 06.2022
- Enhanced student comprehension by incorporating visual aids and interactive activities into lessons.
- Increased students'' critical thinking skills through the implementation of group projects and problem-solving exercises.
- Provided constructive feedback on student work, guiding them toward improvement while building their confidence in their abilities.
- Incorporated real-world applications into lessons, making content relevant and relatable for students.
Cashier Manager
Nutelleria
04.2017 - 10.2020
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Streamlined checkout process for enhanced customer experience by implementing effective workflow strategies.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Costumer Assistan
Angelo Di Spirito Rosa
10.2021 - 05.2022
- Enhanced costume quality by conducting thorough inspections and repairs as needed.
- Streamlined inventory management through regular updates and organization of costume storage areas.
- Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
- Increased sales through upselling and cross-selling products to meet customer needs.
Cashier
Zara Inditex
11.2017 - 05.2018
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Waitress
La Buca
04.2013 - 10.2016
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Education
Workshop - Mental Health of Kids & Teenagers
University of Athens
Athens Greece03.2021
Tourism And Hotel Management
HotelBrain
05.2019
University Diploma - Primary School Teacher
National & Kapodistrian University of Athens
Athens Greece12.2018
Make Up Artist Diploma - Professional Make Up Artist
Eva's Beauty
Athens Greece04.2018
Skills
- Bridal Makeup Application
- Client Consultations
- Curriculum Planning
- Individualized Instruction
- Payment Processing
- Guest Accommodations
- Guest Experiences
- Hospitality
Languages
Greek
Native or Bilingual
English
Professional Working
Italian
Professional Working
Spanish
Elementary
Timeline
Costumer Assistan
Angelo Di Spirito Rosa
10.2021 - 05.2022
Front Desk Manager
Ios Art Studios & Luxury Apartments
04.2021 - 10.2023
Cashier
Zara Inditex
11.2017 - 05.2018
Cashier Manager
Nutelleria
04.2017 - 10.2020
Makeup Artist
Freelancer
03.2017 - 11.2023
Elementary School Teacher
Private
09.2015 - 06.2022
Waitress
La Buca
04.2013 - 10.2016
Workshop - Mental Health of Kids & Teenagers
University of Athens
Tourism And Hotel Management
HotelBrain
University Diploma - Primary School Teacher
National & Kapodistrian University of Athens
Make Up Artist Diploma - Professional Make Up Artist
Eva's Beauty
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