Maria Fernanda Torres López
Victoria,BC
Summary
Human Resources Professional with experience in medical field accredited with a Bachelor's degree in Biology. Recognized for delivering exceptional customer service and a focus on organizational health, safety, and wellness. Skilled in utilizing inventive techniques to develop creative training methods.
Demonstrated adaptability to diverse tasks and environments, showcasing seamless transitions between sectors. Strong problem-solving abilities and a commitment to developing practical solutions to complex challenges.
Overview
7
7
years of professional experience
Work History
Medical Office Assistant
Victoria Skin Cancer
12.2022 - Current
- Managed patient referrals, scheduling, front desk operations, and documented patient information while complying with privacy regulations.
- Assisted healthcare professionals with procedures, stitch removal, managed inventory, provided exceptional customer service, and trained new staff on office protocols.
- Performed photodynamic therapy and total body photography in fotofinder system.
Special Services Associate
The Home Depot
01.2022 - 09.2023
- Handled challenging customer interactions diplomatically, fostering positive relationships and repeat business through superior service.
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Conducted follow-up communications with clients to ensure satisfaction and gather valuable feedback for continuous improvement.
- Oversaw inventory management for specialized equipment needed during the execution of various projects.
- Three job recognitions for flexibility, efficiency, and autonomy.
HR Assistant
Cooperativa Alianza
07.2020 - 11.2020
- Development of succession plan, identifying and prioritizing critical positions.
- Management of the training and development program, logistics and operation.
- General administrative support (meeting scheduling, office supplies and complied data).
Conflict Resolution Officer
Colegio Distrital Agustin Fernandez
07.2018 - 11.2018
- Developed an effective system for tracking and reporting incidents of conflict, enabling proactive intervention when necessary.
- Developed tailored conflict resolution strategies to address unique challenges within diverse teams.
- Improved relationships through conflict resolution workshops and team-building exercises.
HR Assistant
Fundacion Cirec
07.2017 - 07.2018
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Ensured accuracy of personnel records by meticulously maintaining confidential files and databases.
- Developed training materials to facilitate consistent onboarding experiences for new hires across departments.
- Organized company-wide events to foster a positive work culture and enhance employee engagement.
Education
Post-Degree Certificate - Human Resources Management
Camosun College
Victoria, BC01.2024
Psychology - Psychology
Pontificia Universidad Javeriana
Bogotá, COL07.2021
Biologist - Biology
Pontificia Universidad Javeriana
Bogotá, COL07.2021
Skills
- Multitasking and Organization
- Computer Skills
- Problem-Solving
- Conflict Management
- Staff education and training
- Administrative Support
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Medical Office Assistant
Victoria Skin Cancer
12.2022 - Current
Special Services Associate
The Home Depot
01.2022 - 09.2023
HR Assistant
Cooperativa Alianza
07.2020 - 11.2020
Conflict Resolution Officer
Colegio Distrital Agustin Fernandez
07.2018 - 11.2018
HR Assistant
Fundacion Cirec
07.2017 - 07.2018
Post-Degree Certificate - Human Resources Management
Camosun College
Psychology - Psychology
Pontificia Universidad Javeriana
Biologist - Biology
Pontificia Universidad Javeriana
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