Overview
Work History
Education
Skills
Timeline
Generic

Maria Fernanda Strike

Toronto,ON

Overview

5
5
years of professional experience

Work History

Sales Representative and Operations Assistant

Corvin Building Maintenance
09.2023 - Current
  • Identified new business opportunities through cold calling and networking.
  • Utilized bilingual (Spanish/English) communication for supervising, training and evaluation of employees.
  • Oversee operations in assigned accounts to ensure employees have necessary inventory, tools and support for optimized service delivery.
  • Successfully develop schedules and conducted weekly and monthly inspections to ensure high-quality standards.

Business Development Representative (Co-op)

Affinity IFS
07.2023 - 09.2023
  • Successfully identified and qualified over 250 leads through targeted cold- calling, walk-ins and cold-emails. Resulting in over $175,000 in generated quotes
  • Utilized consultative selling techniques to understand clients' needs and provide tailored solutions
  • Represented the company at networking events and industry gatherings, effectively marketing company's services
  • Collaborated seamlessly with cross-functional teams to ensure aunified approach to client satisfaction and retention

Internal Sales Verification Representative

Summitt Energy
05.2022 - 06.2023
  • Bilingual in English and Spanish, delivering excellent customer service internationally in a call center environment
  • Capable of handling a high volume of inbound/outbound calls (50+ per day) while maintaining high-quality standards
  • Retained and enrolled clients using value-based selling by providing quotes based on customers’ needs and plans available. Resulting in an 80% success rate with commercial and residential account

COVID-19 Outbreak Data Services Clerk

Retirement Homes Regulatory Authority
01.2021 - 03.2022
  • Collected Covid-19 outbreak and vaccination data from retirement homes via telephone. Created cases and recorded data/findings using I-sight software
  • Connected with general managers of retirement homes to provide solutions to problems such as; equipment shortages and trouble submitting online documents
  • Recorded complaints regarding outbreaks and redirected inquiries to the appropriate department when needed
  • Delivered daily reports about Covid-19 outbreaks
  • Cold called unlicensed facilities to obtain data regarding operations and COVID-19 related data

Medical Office/Pharmacy Assistant

Burnhamthorpe Medical Centre
09.2019 - 07.2021
  • Welcomed 30+ patients and visitors, both in-person and over the phone per day
  • Collected and recorded confidential information from patients regarding purpose of visit
  • Answered 40+ telephone calls, scheduled medical appointments using EMR software, provided information on order status, store hours and pharmacy procedures
  • Contributed to operational efficiency through administrative tasks such as filing, copying, scanning, and faxing

Education

Bachelor of Commerce - Human Resources Management

Humber College
Toronto, ON
2026

Business Administration Advanced Diploma -

Humber College
Toronto, ON
2023

General Arts And Science Certificate -

Humber College
Toronto, ON
2017

Skills

  • Interpersonal Communication
  • Conflict Resolution
  • Organization and Time Management
  • Customer Relationship Management (CRM)
  • Training programs
  • Staff Training
  • Cross-Functional Collaboration

Timeline

Sales Representative and Operations Assistant

Corvin Building Maintenance
09.2023 - Current

Business Development Representative (Co-op)

Affinity IFS
07.2023 - 09.2023

Internal Sales Verification Representative

Summitt Energy
05.2022 - 06.2023

COVID-19 Outbreak Data Services Clerk

Retirement Homes Regulatory Authority
01.2021 - 03.2022

Medical Office/Pharmacy Assistant

Burnhamthorpe Medical Centre
09.2019 - 07.2021

Bachelor of Commerce - Human Resources Management

Humber College

Business Administration Advanced Diploma -

Humber College

General Arts And Science Certificate -

Humber College

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Maria Fernanda Strike