Maria Fernanda Cruz Baez
Scarborough,ON
Summary
Resourceful culinary professional known for high productivity and efficiency in task completion. Specialized skills include advanced food preparation techniques, innovative menu development, and effective kitchen management. Excel at teamwork, adaptability, and creative problem-solving to excel in fast-paced kitchen environments. Structured professional with several years of experience preparing food for restaurant customers. Customer-oriented team player skilled in kitchen equipment operations, menu design and kitchen supervision. Familiar with various cooking methods and sanitation procedures. Dedicated professional experienced in environments. Focused and collaborative team player skillful in communicating and translating customer requests. Offering deep understanding of food safety, osha and health code requirements.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cook and Cashier
Uptown Brie
Toronto, Ontario
11.2024 - 01.2025
- Grilled and deep fried various foods from meats to potatoes.
- Monitored stock levels of food items and ordered more when necessary.
- Adjusted seasonings of dishes during cooking process in order to enhance flavors.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Helped customers find specific products, answered questions, and offered product advice.
- Counted and balanced cashier drawers.
Customer Service Representative
teleperformance Mexico
Zapopan, Jalisco
05.2019 - 11.2020
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered customer inquiries via phone, email, and chat.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Strengthened customer retention by offering discount options.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Diploma - Business Administration And Management
Universidad UNIVER
Tonala, Jalisco Mexico 10-2019
High School Diploma -
Colegio Pedregal Del Bajio
Zapopan, Jalisco Mexico 11-2016
Skills
- Surface cleaning
- Recipe-based cooking
- Dish preparation
- Recipe modification
- Sanitation
- Ingredients measuring
- Food handling
Affiliations
- I am a dancer on my free time and enjoy being part of a team.
- I play violin and i sing, so i am used to working hard amd learning new things.
Languages
English
Professional
Spanish
Professional
Accomplishments
- I have a microssoft certificate for Excel and PowerPoint.
- i have several medals and trophies for dance and music
Certification
- Food handlelers certificate
Availability
- I have availability to work stating today and everyday needed from any time in the morning until 6pm.
Timeline
Cook and Cashier
Uptown Brie
11.2024 - 01.2025
Customer Service Representative
teleperformance Mexico
05.2019 - 11.2020
Diploma - Business Administration And Management
Universidad UNIVER
High School Diploma -
Colegio Pedregal Del Bajio
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