MARIA FERNANDA BURGOS LANDARIN
Moncton,NB
Summary
Resourceful Operations Executive with more than ten years of experience working in domestic and international positions. Hardworking professional leader skilled in both strategic planning and tactical execution. Experienced in financial management, operations, hiring and development. Talented at building collaborative partnerships and supporting employees in achieving professional success.
Overview
21
21
years of professional experience
Work History
Operations Officer
ROYAL BANK OF CANADA
02.2024 - Current
- Be technical/product/operational expert for credit card processes and referral point of contact for agents and Managers
- Take ownership to resolve complex issues and concerns, providing value added input, ensuring client experience is key factor in day-to-day business processing
- Exercise good judgement in making decisions, with escalations to appropriate levels
- Go beyond just answering questions, to identify issues and demonstrate a long-term perspective in addressing problems
- Ensure knowledge transfer to employees for new and existing processes and products, function as integral part of team in introducing and educating agents to new value-added approaches and adapt to change effectively
- Ensure all team members are current and consistent with policy, process and procedures, through various forms of communication.
Bill Payments Administrator
ROYAL BANK OF CANADA
04.2023 - 02.2024
- Take full accountability for quality and accuracy of day-to-day job responsibilities, tasks and activities ensuring balanced focus on client experience, efficiency and effectiveness and operational risk and compliance
- Proactively and independently manage day by utilizing all available resources (Folios/Procedures/SharePoint/etc.) Consistently demonstrate sense of urgency in high-pressured deadline driven environment, multitask and ensure that team and Centre are meeting service commitments daily
- Exercise due diligence in following RBC operational risk policies, procedures, standards and guidelines Ensure productivity is maintained in keeping with Performance Edge Model Solid knowledge of Product, Policies, good working knowledge of RBC Systems Working knowledge of applications such CART, EBills, Siebel, IRIS, Sales Platform, Service Platform, On Demand etc.
Legal Assistant
ACTUS LAW DROIT
10.2022 - 12.2022
- Supporting busy lawyer with files in different but mostly in Estate Planning
- Provided general assistance to lawyer, including but not limited to drafting legal documents and correspondence
- Schedule discoveries, trials, applications and other court dates
- Preparing and drafting various correspondence and documents
- Prepare books of authorities
- Prepare invoices
- Communicate with clients
- Perform general tasks including file management and opening and closing files.
Mortgage Associate
EAST COAST PRIVATE LENDING-CORP
03.2022 - 09.2022
- Reviewing deals, sending forms and processing documents
- In charge of administration and marketing
- Reviewing deals, sending forms and processing documents
- Establish and maintain positive relationship with investors
- Prepare settlement reports for investors in accordance with investor specification and timelines
- Confirm settlement funds received at bank and post to general ledger
- Respond to all inquiries within established turnaround times
- Other duties as assigned
- Adhere to policies /procedures to ensure AML requirements are met, when applicable
- Maintains positive relationships with external partners such as mortgage insurers, appraisers, title insurance companies, and solicitors
Customer Service Representative II
TD BANK AND TRUST
01.2022 - 03.2022
- Account opening, Account closing, Accounts maintenance, transfers, Credit cards maintenance, payments and stop payments
Administrative Assistant
PROTOPLUS COMPANY
05.2020 - 12.2021
- In charge of Accounts payables, account receivables
- Assisting Management with payroll and other employee inquires as well as reporting.
Administrative Assistant of Financial Advisor
JULIUS BAER GROUP
01.2014 - 01.2019
- In charge of Onboarding from Bank of America to JB
- Update client information according to global compliance standards for Atlas Project
- Account openings
- Closing accounts from BOFA and opening new ones for JB
- Wire transfer processing officer and document controller
- Compliance officer
- In charge of KYC reviews
- AML control and SPF
- Operations clerk
CMA Officer
IFE MERRILL LYNCH
01.2003 - 01.2013
- In charge of requesting, controlling, processing and sending credit cards, debit card and cheques to client
- Provided services for Latin America, Panama and USA about cards maintenance, credit increases, decreases, block, reissues and disputes.
Education
Executive Secretary - Business Administration
ORT University
Business Administration, Marketing and Sales - AEC
Herzing College
Foreign Trade Analyst - Import And Export
UDE Business University
Skills
- Special Promotions Planning
- Scheduling
- Business Growth Initiatives
- Employee Scheduling
- Data Management
- Program Administration
- Database Maintenance
- Operational Excellence
- Performance Improvements
- Employee Relations
- Hiring and Onboarding
- Business Development
Languages
English
Full Professional
Portuguese
Full Professional
Spanish
Full Professional
French
Limited Working
Timeline
Operations Officer
ROYAL BANK OF CANADA
02.2024 - Current
Bill Payments Administrator
ROYAL BANK OF CANADA
04.2023 - 02.2024
Legal Assistant
ACTUS LAW DROIT
10.2022 - 12.2022
Mortgage Associate
EAST COAST PRIVATE LENDING-CORP
03.2022 - 09.2022
Customer Service Representative II
TD BANK AND TRUST
01.2022 - 03.2022
Administrative Assistant
PROTOPLUS COMPANY
05.2020 - 12.2021
Administrative Assistant of Financial Advisor
JULIUS BAER GROUP
01.2014 - 01.2019
CMA Officer
IFE MERRILL LYNCH
01.2003 - 01.2013
Executive Secretary - Business Administration
ORT University
Business Administration, Marketing and Sales - AEC
Herzing College
Foreign Trade Analyst - Import And Export
UDE Business University
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