Maria Fernanda Avina Rodriguez
San Jose
Summary
Dynamic Fulfillment Operation Team Leader at Target with a proven track record in performance management and team building. Successfully enhanced team skills through targeted training, fostering a collaborative environment that improved individual performance. Expert in conflict resolution and process improvement, driving customer satisfaction through effective merchandising strategies.
Overview
4
4
years of professional experience
Work History
Fulfillment Operation Teamleader
Target
03.2023 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual.
- Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
- Observed packing operations to verify conformance to specifications.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
Style Team Leader
Target
10.2022 - 03.2024
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Managed time efficiently in order to complete all tasks within deadlines.
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Improved field teams' sales by coaching on merchandising techniques.
- Assisted in visual merchandising, making product displays more attractive and shopper-friendly.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Style Team Member
Target
08.2021 - 10.2022
- Increased revenue by upselling complementary products and suggesting outfit pairings for customers.
- Boosted sales through effective product knowledge and up-to-date trend awareness.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
- Improved visual merchandising standards by creating compelling displays that showcased current trends and styles.
Education
Bachelor Of Nursing - Nursing
Universidad Autonoma De Baja California
Tijuana BC07.2020
Skills
- Performance management
- Conflict resolution
- Team building
- Employee training
- Process improvement
- Task delegation
- Relationship building
- Operations management
- Project planning
- Customer service
- Feedback delivery
- Problem-solving
- Dependable and responsible
- Critical thinking
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Fulfillment Operation Teamleader
Target
03.2023 - Current
Style Team Leader
Target
10.2022 - 03.2024
Style Team Member
Target
08.2021 - 10.2022
Bachelor Of Nursing - Nursing
Universidad Autonoma De Baja California
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