Maria Fe Rubi
Carson
Summary
Coordinated Personal Assistant polished in supporting busy company owners and leadership. Expertly assists with both business and personal requirements to promote productivity. Highly organized with talent for multitasking using superior time management and decision-making abilities.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
35
35
years of professional experience
1992
1992
years of post-secondary education
Work History
Personal Assistant
Dorfman Construction
4771 Park Encino Ln
06.2024 - Current
- Managed daily schedules for owner and prioritized appointments effectively.
- Coordinated project meetings and prepared agendas for team discussions.
- Assisted with document preparation and maintained organized filing systems.
- Facilitate and manage work schedules of Caregivers
Business and Government Analyst
Verizon Wireless Corporation
2777 Corporate Park
05.2008 - 10.2024
- Analyzed data trends to support strategic decision-making processes.
- Collaborated with cross-functional teams to streamline project workflows.
- Developed reports utilizing advanced analytics tools for management review.
- Account Management
Personal Assistant to the Owner/House Manager
Patricia Anderson LLC
1568 Normandy Dr
01.2024 - 06.2024
Regional Head
Globe Telecom
Cebu
03.1996 - 05.2004
- Phil's.
- gional operations for telecom services across multiple markets.
- Developed and implemented strategic initiatives to enhance customer engagement.
- Managed cross-functional teams to drive service delivery and performance improvements.
- Analyzed market trends to inform strategic planning and competitive positioning.
- Resolved customer complaints quickly and efficiently while maintaining positive relationships.
- Managed day-to-day operations of regional offices by overseeing personnel issues and resolving conflicts as needed.
- Provided guidance on strategic planning initiatives aimed at increasing revenue streams in the region.
- Performed regular reviews of operational performance metrics against established benchmarks.
- Developed and implemented strategies to reduce costs, improve efficiency, and increase customer satisfaction in the region.
- Analyzed team performance on weekly basis through review of in-depth reports.
Sr. Account Executive and Customer Service Manager
Federal Express
Lapu lapu, Cebu
05.1991 - 04.1996
- Managed client relationships to enhance customer satisfaction and retention.
- Collaborated with cross-functional teams to develop tailored shipping solutions.
- Analyzed market trends to identify new business opportunities and strategies.
- Conducted presentations to educate clients on service offerings and benefits.
- Mentored junior account executives on best practices and client management techniques.
- Streamlined communication processes between clients and operational teams.
- Resolved customer inquiries promptly to maintain service excellence standards.
- Maintained up-to-date knowledge of industry trends and developments in order to better serve clients' needs.
- Prepared presentations for clients regarding new products or services offered.
- Analyzed industry trends and monitored competitors' activities to identify opportunities for growth.
- Created detailed reports on sales performance, revenue forecasts, and budget expenditures.
- Negotiated contracts with vendors for advertising services and other resources.
- Developed strategies for increasing sales volume through existing clients as well as new ones.
- Collaborated with cross-functional teams to drive successful product launches.
- Tracked sales data in order to identify areas of improvement or success.
- Supervised junior staff members by providing guidance on how best to meet client objectives.
- Organized promotional events and campaigns to generate brand awareness.
Front Office Manager
Magellan Hotel/Mar Y Cielo Resort Hotel
Cebu
10.1990 - 04.1991
- Managed front office operations and ensured smooth daily functioning.
- Supervised staff schedules and coordinated training for new employees.
- Oversaw customer inquiries and resolved issues promptly and efficiently.
- Implemented office procedures to enhance organizational efficiency and workflow.
- Ensured compliance with company policies and safety regulations in the workplace.
- Facilitated communication between management and staff to promote teamwork.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Established strong relationships with corporate clients in order to foster repeat business opportunities.
- Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
- Met budget targets and quality standards by proactively leading team members and monitoring operations.
- Coordinated with other departments to ensure smooth running of the entire hotel operation.
- Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
- Created and optimized employee schedules for shift coverage.
- Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
- Coordinated with housekeeping and maintenance departments to ensure rooms are ready for guests.
- Coordinated room assignments, taking into account guest preferences and special requests.
- Negotiated contracts with vendors and service providers for front office operations.
- Oversaw the coordination of VIP guest arrivals, ensuring personalized service and attention.
- Implemented loyalty programs and promotional offers to retain and attract guests.
- Conducted regular staff meetings to communicate goals and solicit feedback.
- Oversaw daily operations of front office, ensuring efficient and effective service delivery.
Education
Graduate Studies In Special Education - Special Education
University of The Visayas
06.2004 - 03.2006
Bachelor of Arts - Political Science
University of San Carlos
Cebu, Phils. 06.1987 - 11.1990
St. Theresa's College (for Girls)
Cebu, Phils.Skills
- Schedule management
- Document preparation
- Project coordination
- Proactive Property Management
- Household Management
- Organizational and Administrative
Languages
English
Professional
Filipino
Professional
References
References available upon request.
Timeline
Personal Assistant
Dorfman Construction
06.2024 - Current
Personal Assistant to the Owner/House Manager
Patricia Anderson LLC
01.2024 - 06.2024
Business and Government Analyst
Verizon Wireless Corporation
05.2008 - 10.2024
Graduate Studies In Special Education - Special Education
University of The Visayas
06.2004 - 03.2006
Regional Head
Globe Telecom
03.1996 - 05.2004
Sr. Account Executive and Customer Service Manager
Federal Express
05.1991 - 04.1996
Front Office Manager
Magellan Hotel/Mar Y Cielo Resort Hotel
10.1990 - 04.1991
Bachelor of Arts - Political Science
University of San Carlos
06.1987 - 11.1990
St. Theresa's College (for Girls)