MARIA ESTELLA PEREZ FERGUSON
Venice,California
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Food Service Worker
UCLA
01.2024 - Current
- In correlation with the Dining Service Managers and/or Production Staff, I provide guests with courteous and gracious service in addition to ensuring that all food items are appropriately garnished and presented at proper temperatures
- I performed food preparation, customer service, sanitation and other food service duties for over 5,000 daily guests
- Prepared single step cold food preparation according to standardized recipes and approved preparation and production methods
- Assist in organization of refrigerator, freezers and storage rooms
- Remove all trash from tables and floor areas.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Lead Operator
Smartmatic USA Corporation
11.2022 - 01.2024
- Team Lead for the Voting machine set-up project in accordance with proper Registrar-Recorder County Clerk of Los Angeles County instruction to provide implementing the county’s new system for the 2022 elections.
- Fostered a positive work environment, promoting open communication among team members to address concerns or suggestions for improvement.
- Assigned tasks to team members based upon individual strengths and experience, realizing productivity and workflow improvements.
Volunteer
Friends of the Family
09.2019 - 03.2020
- I volunteered at Friends of Family counseling and community center
- This organization is a public institution with a mission of fostering strong, self-sufficient families and resilient children by providing effective mental health and human development programs in Los Angeles
- I provided liaison services for parents of children whom were in the court system due to child abuse or neglect
- I monitored visits and observed parent's behavior and care toward the child within the agency guidelines and established safety procedures
- After each visit I submitted detailed a report regarding the visit using the organizations proprietary software.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
Wait Staff/Receptionist
Kifuni Restaurant
03.2008 - 08.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answer questions about the menu and daily specials
- Act as a liaison between the customer and the cook
- Confirmed appointments, communicated with clients, and updated client records.
- I provided guests with exceptional customer service.
Staff Assistant IV
City of Santa Monica
10.1983 - 09.2007
- I worked at three separate agencies within the City of Santa Monica: Rent Control Hearings Department; Municipal Airport; and Aquatic Center performing high level administrative support
- At the Aquatic Center, I assigned daily job duties to eight permanent employees to ensure coverage of a high volume facility. Team members provide tactful, effective and courteous direction to the guests; receive inquiries and requests from the general public
- I provided property management services for the Municipal Airport that included: lease preparation; maintenance requests and follow-up; contract interpretation; and tenant relations
- As public liaison at City of Santa Monica Rent Control Hearings Department I supported attorneys in the assignment of, and scheduling rent board hearings
- In all positions I assisted customers in resolving disputes and discrepancies according to documented policies, as well as, maintaining routine bookkeeping and financial records along with maintaining multiple calendars.
- Supported daily operations with efficient task management, contributing to overall office productivity and organization.
- Established strong working relationships with coworkers through excellent communication skills which led to improved teamwork capabilities.
Education
Cosmetology School -
El Camino College
01.2019
Real Estate Business Program -
El Camino College
01.2015
Skills
- Quick Learner
- Positive Attitude
- Multitasking
- Customer Service
- Fast-Paced Environment
- Interpersonal Skills
- Patient Relations
- Team Oriented
Certification
- BRE#, 01177668
- DMV, Class C
Office Skills
Working experience with Microsoft Suite: Word; Excel; Outlook
Operating a variety of office machines
Languages
Spanish
Full Professional
Timeline
Food Service Worker
UCLA
01.2024 - Current
Lead Operator
Smartmatic USA Corporation
11.2022 - 01.2024
Volunteer
Friends of the Family
09.2019 - 03.2020
Wait Staff/Receptionist
Kifuni Restaurant
03.2008 - 08.2019
Staff Assistant IV
City of Santa Monica
10.1983 - 09.2007
Cosmetology School -
El Camino College
Real Estate Business Program -
El Camino College
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