Maria Elvia Gomez
Los Alamitos
Summary
Dynamic retail professional with extensive experience at Express, excelling in team building and employee development. Proven track record in enhancing store performance through strategic business planning and exceptional customer sales management. Recognized for fostering a collaborative work environment and mentoring staff to achieve high levels of service and retention.
Overview
29
29
years of professional experience
Work History
Assistant Store Manager
Express
07.2000 - Current
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Managed store operations and long term planning including labor scheduling, payroll management, merchandise flow and visual merchandising
Sales Leader
Express
01.1999 - 07.2000
Sales Leader
Express
01.1998 - 01.1999
Sale Leader
Express
01.1997 - 01.1998
Sales Associate
Express
11.1995 - 01.1997
Education
General Education
Long Beach City College
Long Beach, CASkills
- Team building and leadership
- Employee development
- Mentoring and coaching
- Business development and planning
- Verbal and written communication
- Teamwork and collaboration
- Customer sales management
Accomplishments
- Awarded Express Co Manager of the Year out of 600 stores in 2000
- Selected to a company expert focus group to develop new hire and selling tools
- Onboard, train, and develop new store managers for the district.
- Oversee store in the absence of the store manager
- Facilitate district development focusing on company CEL program.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Express
07.2000 - Current
Sales Leader
Express
01.1999 - 07.2000
Sales Leader
Express
01.1998 - 01.1999
Sale Leader
Express
01.1997 - 01.1998
Sales Associate
Express
11.1995 - 01.1997
General Education
Long Beach City College
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