Maria Elena Santa Maria
Calgary,AB
Summary
With a proven track record at AIR CANADA and other esteemed organizations, I've excelled in roles requiring a supportive mindset and critical thinking skills. My experience includes enhancing compliance, streamlining operations, and leading teams to exceed performance goals. I'm adept at implementing service excellence and fostering effective team collaboration, significantly contributing to organizational success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Surveillance Escort/ Airport Security / DA AVOP
Airfield Access Inc
04.2024 - Current
- Maintained compliance with Calgary Airport Authority regulations.
- Ensured authorized access compliance in restricted areas.
- Ensured adherence to prescribed escorting ratios as mandated by the Calgary Airport Authority.
- Maintained possession of pass certificates by contractors and visitors.
- Verify contractor and visitor compliance with government-issued ID requirements.
- Secured signed acknowledgement for all passes and certificates terms.
- Maintained constant oversight ensuring complete care and control.
- Secure entry and exit points in restricted areas with authorized access.
Cabin Svcs & Cleaning Attendant/Truck Driver
AIR CANADA
08.2021 - Current
- Ensured cabin readiness with necessary provisions.
- Clean interior of aircraft
- Ensured required equipment for grooming was available in vehicles.
- Stocked and maintained cabin 'make-up' rooms.
- Stocked and maintained cabin service kits.
- Transported supplies to aircraft utilizing a high-lift truck.
- Maintain cleanliness of provisioning area and vehicles.
Key Holder
MADE FOODS
12.2019 - 03.2020
- Implemented merchandising upgrades to boost sales.
- Engaged in customer interactions to streamline operational efficiency.
- Maintained all merchandising standards by building attractive displays and monitoring
inventory levels - Initiated service consultations by asking customers open-ended questions to learn
personal preferences and needs - Described merchandise and services to customers
Lead Auditor
CASCADES RECOVERY INC.
10.2016 - 12.2019
- Adopted effective techniques to boost compliance audit results.
- Converted complex audit results into clear, non-technical reports for management.
- Monitored new trends and technologies related to audit areas to implement
modifications in processes and procedures - Wrote reports, authored papers and organized supporting documentation
- Cross-trained employees, enabling completion of all priority tasks during personnel absences
- Collaborated with external partners to complete audits
Service Technician
XEROX CANADA
02.2011 - 09.2016
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Lead Hand
CASCADES RECOVERY INC.
04.2009 - 02.2011
- Monitored and guided more than 60 employees to ensure consistent quality in production.
- Teamed with management to oversee team performance.
- Educated staff about policies and worksite safety.
- Assigned resources to support team objectives.
- Reduced downtime through timely repairs.
Education
Recreational Therapy - Health Care Management
AQUINAS COLLEGE
Calgary, AB09.2024
Bachelor Of Science In Information Technology - Information And Computer Systems
AMA COMPUTER UNIVERSITY
Manila, Philippines03.1990
Skills
- Supportive Mindset
- Effective Team Collaboration
- Service Excellence
- Critical Thinking Skills
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Certification
- YYC Security Awareness Program Aug/2021
- ASAP National Module Aug/2021
- DA AVOP (Airside Vehicle Operator Permit) Training Aug/2021
- ZEO Familiarization May/2024
- WHMIS May/2024
- Active Shooter/Assailant Preparedness May/2024
- D AVOP (Airside Vehicle Operator Permit) Training June/2024
CERTIFICATIONS
- YYC Security Awareness Program Aug/2021
- ASAP National Module Aug/2021
- DA AVOP (Airside Vehicle Operator Permit) Training Aug/2021
- ZEO Familiarization May/2024
- WHMIS May/2024
- Active Shooter/Assailant Preparedness May/2024
- D AVOP (Airside Vehicle Operator Permit) Training June/2024
Timeline
Surveillance Escort/ Airport Security / DA AVOP
Airfield Access Inc
04.2024 - Current
Cabin Svcs & Cleaning Attendant/Truck Driver
AIR CANADA
08.2021 - Current
Key Holder
MADE FOODS
12.2019 - 03.2020
Lead Auditor
CASCADES RECOVERY INC.
10.2016 - 12.2019
Service Technician
XEROX CANADA
02.2011 - 09.2016
Lead Hand
CASCADES RECOVERY INC.
04.2009 - 02.2011
Recreational Therapy - Health Care Management
AQUINAS COLLEGE
Bachelor Of Science In Information Technology - Information And Computer Systems
AMA COMPUTER UNIVERSITY
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