Mariaelena Martinez
Sacramento
Summary
Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
7
7
years of professional experience
Work History
Barista
Starbucks
Campbell
05.2023 - 03.2025
- Ground beans for espresso shots according to individual customer specifications.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Monitored inventory levels of supplies and restocked when necessary.
- Operated cash registers to process customer payments.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Followed health, safety and sanitation guidelines to pass state inspections.
Food Runner
Mikayla’s cafe
Sunnyvale
01.2023 - 04.2024
- Provided assistance with clearing plates from tables after meals were completed.
- Followed proper cash handling procedures when accepting payments from customers.
- Greeted and welcomed customers as they arrived at the restaurant.
- Assisted servers in setting up tables for guests.
- Maintained a clean and organized work area throughout shift operations.
- Organized food orders and ensured accuracy of items served to customers.
- Checked all dishes before delivering them to ensure quality standards were met.
- Followed proper sanitation guidelines when handling food products.
- Collaborated with management team on ways to improve service levels within the restaurant.
- Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
- Resolved customer complaints quickly and efficiently while adhering to company policies.
Food Clerk
Safeway
Mountain View
05.2018 - 02.2023
- Greeted customers in a friendly manner to create a positive shopping experience.
- Performed opening and closing duties including setting up registers with necessary supplies and balancing the cash drawer.
- Performed daily inventory counts to ensure accuracy of stock levels.
- Operated cash register to process payments for purchases.
- Checked out customers quickly and efficiently while ensuring accuracy of item pricing.
- Assisted team members in completing tasks during busy periods such as lunch hours or special events.
- Ensured freshness of food products by checking expiration dates and rotated stock accordingly.
- Replenished merchandise on shelves as needed to ensure adequate inventory levels were maintained.
- Restocked items on display racks according to planogram specifications.
- Responded promptly to customer inquiries about products or services offered in the store.
- Ensured that all products were properly labeled with accurate pricing information.
- Assisted in unloading deliveries, stocking shelves, and organizing backroom areas.
- Followed proper food handling procedures according to company policies and health code regulations.
- Greeted customers and provided excellent customer service.
- Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
- Managed cash register operations using POS system and processed sales and returns.
- Assisted with bagging groceries and offering carry-out service to customers as needed.
- Counted and balanced cashier drawers.
- Verified accuracy of invoices against order information before payment was processed.
Education
High School Diploma -
Homestead High School
Cupertino, CA05-2018
Skills
- Customer service
- Team collaboration
- Order accuracy
- Time management
- Communication skills
- Workstation organization
- Safe food handling
- Food preparation
- Positive and professional
- Hospitality and accommodation
- Food running
- Friendly and outgoing
- FLUENT IN SPANISH
- Decision-making
- Team leadership
- Cash handling
Languages
Spanish
Native/ Bilingual
Timeline
Barista
Starbucks
05.2023 - 03.2025
Food Runner
Mikayla’s cafe
01.2023 - 04.2024
Food Clerk
Safeway
05.2018 - 02.2023
High School Diploma -
Homestead High School