Maria El Dali
Process Improvement Manager
Montreal,QC
Summary
Experienced Industrial Engineer with a strong background in quality management, logistics, health & safety, and process optimization across telecommunications, food & beverage, pharmaceutical, and transport industries.
Skilled in problem-solving, strategic planning, and cross-functional collaboration, with a proven ability to enhance efficiency, drive continuous improvement, and ensure compliance.
Strong communicator with expertise in stakeholder coordination, KPI analysis, and project management to deliver effective and sustainable solutions.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Process Improvement Manager
Bell Canada
Montreal, Quebec
09.2024 - Current
- Collaborate with cross-functional teams to identify improvement opportunities and implement best practices for continuous process enhancement.
- Facilitate seamless service orchestration across departments, ensuring smooth collaboration.
- Leverage process mapping to streamline operations, reduce non-value-added activities, and ensure alignment with quality management standards.
- Develop efficient solutions that align with organizational goals, fostering innovation, and sustainability.
- Conduct comprehensive business analysis to evaluate costs, benefits, and ROI of proposed initiatives, providing insights for the short, medium, and long term.
Technical Quality Management
Nestlé Nespresso
Montreal, Quebec
05.2022 - 07.2024
- Lead and implement health & safety initiatives across boutiques.
- Conduct risk assessments for stores, warehouses, distribution centers, and head office.
- Review product packaging (machines, coffee, accessories) for regulatory compliance.
- Plan and facilitate monthly meetings and analyze data and generate KPI reports.
- Ensure seamless coordination between departments, stores, and staff.
- Provide timely solutions to employees, customers, and stakeholders.
- Manage multiple cross-functional projects (Health & Safety, After-Sales, CRM, and Quality Assurance).
- Support training and coaching to enhance compliance and efficiency.
- Handle after-sales portal transactions for B2C and B2B.
- Manage documentation, purchase orders (PO), and standard operating procedures (SOPs)
International Logistics Coordinator
Pharmascience Canada
Montreal, Quebec
01.2023 - 04.2023
- Develop dashboards to optimize data flow between coordinators, carriers, suppliers, and key departments using Tableau, Power BI, Excel, TMS, and ERP systems.
- Document processes in collaboration with quality assurance teams to ensure compliance and efficiency.
- Create trackers to streamline shipment tracking, data entry, report generation, and KPI visualization.
- Identify and propose cost-saving and efficiency improvements for the distribution center and warehouse operations.
Industrial Engineering Intern
Société de Transport de Montreal (STM)
Montreal, Quebec
01.2022 - 04.2022
- Support SAP implementation by collecting data and developing technical documents.
- Develop SOPs and technical documents to enhance document management.
- Assist rolling stock maintenance in implementing administrative procedures and technical programs.
- Conduct FMECA studies and benchmarking to optimize maintenance strategies.
- Lead projects by defining work plans, schedules, methodologies, costs, and resources.
- Design and implement process improvements to enhance productivity, efficiency, profitability, and safety.
Education
Bachelor of Engineering - Industrial Engineering
Polytechnique Montréal
Montreal, QC 08.2020 - 04.2024
Skills
- Process mapping and data analysis
- Project management
- Customer relationship management
- Analytical thinking
- Problem-solving aptitude
- Continuous improvement
- Time management
- Critical thinking
- Excellent communication
- Cross-functional collaboration
Timeline
Process Improvement Manager
Bell Canada
09.2024 - Current
International Logistics Coordinator
Pharmascience Canada
01.2023 - 04.2023
Technical Quality Management
Nestlé Nespresso
05.2022 - 07.2024
Industrial Engineering Intern
Société de Transport de Montreal (STM)
01.2022 - 04.2022
Bachelor of Engineering - Industrial Engineering
Polytechnique Montréal
08.2020 - 04.2024
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