Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maria Eduarda Land Hemmer

Vancouver,BC

Summary

Versatile Client Services Administrator with significant background in managing logistics and administrative coordination. Strengths include problem-solving, communication skills, and deadline-driven task management. Demonstrated success in supporting client relationships, improving processes, and contributing positively to team dynamics.

Overview

6
6
years of professional experience

Work History

Client Services Administrator

Paladin Technologies
Vancouver, Canada
01.2024 - Current
  • Prepare accurate invoices based on service work orders, ensuring compliance with customer-specific requirements, and platform submission guidelines.
  • Track and meet strict billing deadlines to support timely revenue flow and customer satisfaction.
  • Handle monthly recurring monitoring invoices, verifying successful delivery and alignment with client expectations.
  • Manage a shared team inbox across Canadian and U.S. colleagues, ensuring timely delegation and resolution of customer requests.

Logistics Coordinator

HDO - Armazens Gerais
Itajai, Brazil
05.2022 - 10.2023
  • Coordinated a team of truck drivers, balancing schedules, deadlines, depot locations, and capacity to maintain efficient and cost-effective operations.
  • Independently managed daily container collection requests, ensuring timely pickup scheduling to avoid client storage fees and optimize transportation routes.
  • Developed and maintained a dynamic scheduling system, demonstrating strong organizational and problem-solving skills.
  • Communicated effectively with clients and internal teams to align logistics with service expectations and project timelines.

Customer Service

Acai Concept
Itajai, Brazil
10.2019 - 07.2021
  • Managed inventory and supplies to ensure materials were available when needed.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Balanced daily transactions on a computerized point-of-sale system.

Education

Associate Certificate - Digital Marketing

British Columbia Institute of Technology
Vancouver, BC
07-2025

English Certificate - English

ILSC
Vancouver, BC
05-2023

Skills

  • Workflow organization
  • Problem solving
  • Effective communication
  • Friendly, positive attitude
  • Team collaboration
  • Attention to detail

Languages

English
Full Professional
Portuguese
Native/ Bilingual

Timeline

Client Services Administrator

Paladin Technologies
01.2024 - Current

Logistics Coordinator

HDO - Armazens Gerais
05.2022 - 10.2023

Customer Service

Acai Concept
10.2019 - 07.2021

Associate Certificate - Digital Marketing

British Columbia Institute of Technology

English Certificate - English

ILSC

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Maria Eduarda Land Hemmer