Maria E Santoyo
Modesto,CA
Summary
Dynamic customer service professional with experience at Kohls Department Store, excelling in cash handling and payment processing. Demonstrated reliability and composure in high-pressure situations, enhancing customer satisfaction. Proven ability to mentor and support team members, contributing to increased family stability in my role as a Family Services Specialist.
Overview
22
22
years of professional experience
Work History
Customer Service Cashier
Kohls Department Store
11.2020 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Utilized POS system to handle customer cash and credit card transactions.
- Balanced cash office.
Family Services Specialist
Stanislaus County Community Services Agency
06.2003 - 12.2019
- Maintained confidential records and documentation in county and state databases.
- Attended and participated staff meetings and training seminars.
- Mentored new staff members as they navigated the complexities of family services work; sharing knowledge and expertise to enhance overall team performance.
- Increased family stability by providing crisis intervention and connecting them to appropriate community supports.
- Promoted community resources to families, assisting them in accessing necessary services for their specific needs.
Education
Associate of Arts - Criminal Justice
Modesto Junior College
Modesto, CA05-2019
Skills
- Point of sale transactions
- Cash handling
- Customer service
- Reliability and punctuality
- Patience and composure
- Cash register operation
- Cash management
- Payment processing
- POS system operation
- Refund handling
- Payment collection
- Multitasking and organization
- Phone etiquette
- Adaptability and flexibility
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Cashier
Kohls Department Store
11.2020 - Current
Family Services Specialist
Stanislaus County Community Services Agency
06.2003 - 12.2019
Associate of Arts - Criminal Justice
Modesto Junior College
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