Maria E. Gonzalez
Victoria,Canada
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Island Health
10.2024 - Current
- Managed phone and email correspondence and handled incoming and outgoing emails
- Managed filing system, entered data and completed other clerical tasks.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively.
- Booking referral, doing discharges and updating clients information
- Managed paper and electronic filing systems by routing various documents, taking messages.
Customer services - Loyalty Care agent
Shaw Communications
08.2014 - 10.2024
- Address customer inquiries in a timely and accurate fashion
- Develop, build and maintain customer relations to maximize retention and ensure their problems are solved timely and accurately
- Deliver information in compliance of Shaw policies and procedures
- Exceeding corporate goals for venue, vendors and sales percentage
- Exceeding Brand Advocate performance goals
- Maintain excellent reliability and attendance
Assistant Manager
Suzy Shier
09.2010 - 08.2014
- Opening and closing store
- Paper work, stock, store visual and scheduling
- Training and overseeing employees
- Dependable, reliable and able to perform duties with minimal supervision
- Excellent interpersonal skills, with the ability to communicate clearly and effectively with a customer based approach
- Ability to multitask and be comfortable in a fast-paced work setting while remaining diligent to accuracy
- Strong critical thinking, problem solving and judgment skills, with the ability to make sound and reasonable decision through careful evaluation and understanding of the impact of those decisions
Cashier
Pharmasave
08.2009 - 08.2011
- Providing excellent customer service as a cashier
- Stocking shelves
Education
Completed grade 12 high school -
Skills
- Interpersonal Skills
- Communication
- Customer Service
- Multitasking
- Fast-Paced Work Environment
- Accuracy
- Critical Thinking
- Problem Solving
- Judgment Skills
- Decision Making
- Evaluation
- Administrative support
Languages
Fluent in English
Fluent in Spanish
Timeline
Administrative Assistant
Island Health
10.2024 - Current
Customer services - Loyalty Care agent
Shaw Communications
08.2014 - 10.2024
Assistant Manager
Suzy Shier
09.2010 - 08.2014
Cashier
Pharmasave
08.2009 - 08.2011
Completed grade 12 high school -
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