MARIA DEL CARMEN SANTACRUZ
Merced
Summary
Experienced Delivery Driver committed to customer satisfaction. Demonstrates expertise in vehicle maintenance and workplace safety. Utilizes advanced Spanish language skills for improved customer service and team collaboration. Known for punctuality, efficiency, and excellent customer interactions. Highly motivated to consistently deliver prompt, friendly, and professional service.
Overview
11
11
years of professional experience
Work History
Delivery Driver
Apuim Logistics
06.2021 - Current
- Fostered positive working relationships with regular customers.
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
Personal Shopper
Instacart
02.2020 - Current
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Kept vehicle clean and neat to offer professional impression to every customer.
- Maximized efficiency by scanning items quickly and completing as many as 2 orders per hour.
- Worked productively with customers to meet order requirements and service expectations.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Consulted with customers on food selections and custom order requests.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify any changes.
- Tracked substitutions and informed customers of changes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
Delivery Driver
Amazon LLC
04.2021 - 07.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against order forms.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Covered CA Customer Call Center Representative
Fanuiel
10.2020 - 03.2021
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Investigated and resolved customer inquiries and complaints quickly.
- Sought ways to improve processes and services provided.
Cashier Seasonal
Cardenas Markets Inc.
12.2019 - 02.2020
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Reviewed and resolved differences between accounting information and cash drawer.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Counted cash in register drawer at beginning and end of shift.
- Requested official identification for Alcohol purchases and verified details, consistently meeting strict legal standards of underage sales.
- Assisted customers by answering questions and fulfilling requests.
- Checked prices for customers and processed items sold by scanning barcodes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Front End Cashier Seasonal
Ross Stores Inc.
05.2019 - 08.2019
- Reviewed and resolved differences between accounting information and cash drawer.
- Counted cash in register drawer to balance register at beginning and end of shift.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change.
- Performed cash, card and check transactions for customer purchases.
Banker
U.S. Bank Branch
03.2016 - 06.2016
- Assessed clients financial situations to develop strategic financial planning solutions.
- Led and educated investment team on customer relationship management techniques.
- Ability to sell traditional bank products and process transactions Basic knowledge of retail product philosophy, policy, procedures, documentation and systems Thorough understanding of banking operations, product knowledge, sales, and new business development.
- Excellent customer service/relations and community relations Strong interpersonal, verbal and written communication skills
- Ability to identify and resolve/escalate problems Ability to analyze customer credit data and other related financial information
- Strong interpersonal & relationship building skills Previous experience in a financial sales representative oriented role.
Translator
Law Office Of Ashwani Bhakhri
10.2014 - 07.2015
- Chart profiles
- Translate in Spanish during customer appointments
- Answer phone calls
- Send Faxes
- Translate Birth Certificates and other legal certificates.
Front Desk Customer Service Representative
Four Points By Sheraton
08.2014 - 04.2015
- Maintained friendly and professional customer interactions.
- Created member account profiles for SPG online awards program.
- Organized, stocked and maintained teller window area.
- Answer reservation calls.
- Make reservations from incoming faxes.
- Greeted and verified members and guests upon entry to optimize security.
Front Desk Clerk & Teller
La Placita Villatorres
06.2013 - 08.2014
- Financial services/teller/cashier Handel/Transfer money Referring products, Used computer skills Word, Excel, Outlook, Access Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Organized, stocked and maintained teller window area.
- Pulled daily branch reports.
- Coordinated daily cash reconciliation at high-volume location.
- Handled various accounting transactions.
- Created member account profiles on Afex, Money Gram, online banking program.
- Sold cashier's checks, traveler's checks and money orders.
- Executed wire transfers, stop payments and account transfers.
- Processed exchange and foreign currency.
- Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Education
Associate of Science - Social Science
College of San Mateo
San Mateo, CA2014
High School Diploma -
Atwater High School
Atwater, CA2010
Skills
- Strong interpersonal skills
- Excellent time management skills
- Detail-oriented
- Analytical
- Math aptitude
- Goal-oriented
- Self-sufficient
Customer-oriented
- Deal mechanics
- Extensive knowledge of SEC regulations
- Cash handling expertise
- Rapid 10-key data entry
- Rapid data entry skills
- Accounting systems and software
- Night and safe deposit procedures
- Positive Cheerful
Languages
Bilingual in English, Spanish
Timeline
Delivery Driver
Apuim Logistics
06.2021 - Current
Delivery Driver
Amazon LLC
04.2021 - 07.2021
Covered CA Customer Call Center Representative
Fanuiel
10.2020 - 03.2021
Personal Shopper
Instacart
02.2020 - Current
Cashier Seasonal
Cardenas Markets Inc.
12.2019 - 02.2020
Front End Cashier Seasonal
Ross Stores Inc.
05.2019 - 08.2019
Banker
U.S. Bank Branch
03.2016 - 06.2016
Translator
Law Office Of Ashwani Bhakhri
10.2014 - 07.2015
Front Desk Customer Service Representative
Four Points By Sheraton
08.2014 - 04.2015
Front Desk Clerk & Teller
La Placita Villatorres
06.2013 - 08.2014
Associate of Science - Social Science
College of San Mateo
High School Diploma -
Atwater High School
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