Maria D. Gorgonio
Concord
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Proven ability to establish rapport with clients and exceed workplace requirements. Extreme dedication to tasks I take on. Perform intake, assessment and service coordination utilizing positive youth development. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Shift Leader
Southwest Key Program
Pleasant Hill
10.2023 - Current
- Monitored employee performance to ensure compliance with company policies and procedures.
- Identified needs of customers promptly and efficiently.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Assisted in developing and implementing behavior management strategies with youth in care.
Director of First Impressions
Carlton Senior Living
Pleasant Hill
10.2023 - Current
- Screened and responded to emails, messages and other correspondence, freeing up senior management.
- Updated visitor log book daily with new entries of visitors who have signed in and out of the building.
- Ensured compliance with organizational policies and procedures related to customer service standards.
- Monitored security cameras located at the entrance doors.
- Assisted with special projects as needed by upper management.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted customers, answered general questions and directed to appropriate locations.
Assistant Shift Leader
Southwest Key Programs
Pleasant Hill
07.2021 - 10.2023
- Maintain and enforce standard operating procedures
- Serve as a positive role model to youth and develop a positive rapport.
- Being a mentor to youth and staff, enforcing rules and modeling positive behaviors.
- encourage participation and help develop positive social interactions.
- supervise residents in daily routine, ensure residents and staff comply with policies and procedures
- Provide direction and feedback to employees
- create and maintain a safe work environment for employees and residents
- transport residents to appointments and outside program activities
- Administer all residents and monitor whereabouts for all and manage appropriate behavior
- Assist Shift Leader in his/her absence and assume responsibilities for the operation of the assigned shift
- Direct daily activities of staff and residents including the planning of activities and coordinating resources
Lead Activity Assistant
Carlton Senior Living
Pleasant Hill
08.2018 - 10.2023
- Schedule movies, entertainment, and other special events.
- Engage residents through events, small groups, and personal attention.
- Promote exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Plan, coordinate, and implement activities to address needs of participants with varying abilities.
- Communicate with family members and other caregivers to provide updates on well-being and care of residents.
- Monitored participation and behaviors
- Document behaviors, track participation and assist with file keeping
- Help with computer programs (ex: making flyers, newsletters etc)
Child Care Provider
Contra Costa Child Care Council
Concord
10.2017 - 10.2018
- Prepared healthy foods and beverages for children based on dietary guidelines and individual restrictions.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Assist children in daily routines: changing, dressing, feeding
- plan indoor and outdoor activities keep record of behavior and growth
- assist children on achieving learning and social skills themselves
- Met with parents about daily activities, positive developments, and issues.
- Worked with children to develop good cognitive, physical and language skills.
- Provided emotional support and guidance to children during difficult times.
Customer Service Associate
Fry's Electronics Inc.
Concord
10.2016 - 04.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed and actualized customer service initiatives to decrease wait times.
- Responded to customer calls and emails to answer questions about products and services.
- Informed customers about special promotions and provided detailed information for various products.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Education
High School Diploma -
Mt. Diablo High School
Concord, CA06.2014
Skills
- Interpersonal Communication
- Written Communication
- Self-Motivated
- Team Oversight
- Conflict Resolution
- organization skills
- Microsoft Office/Computer Skills
- Sensitivity and understanding
- The ability to work well with others
- Customer service skills
- Patience and the ability to remain calm in stressful situations
- Collaboration Skills
Timeline
Shift Leader
Southwest Key Program
10.2023 - Current
Director of First Impressions
Carlton Senior Living
10.2023 - Current
Assistant Shift Leader
Southwest Key Programs
07.2021 - 10.2023
Lead Activity Assistant
Carlton Senior Living
08.2018 - 10.2023
Child Care Provider
Contra Costa Child Care Council
10.2017 - 10.2018
Customer Service Associate
Fry's Electronics Inc.
10.2016 - 04.2018
High School Diploma -
Mt. Diablo High School
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