Maria Cátia Martins
Cashier
Toronto,ON
Summary
Committed and hardworking cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
18
18
years of professional experience
2
2
Languages
Work History
Cashier/ Costumer Service
Canadian Tire Stockyards
Toronto, Ontario
02.2021 - Current
- Cashier
- Cashier trainer
- Costumer service responding promptly to costumer needs
- Service Ontario front desk
- Online orders
- Automotive cash out
- Lotto desk
- Work closely with shift manager to solve problems and handle customer concerns.
- Restock and organize merchandise in front lanes.
- Party city
- Garden centre
- Mentoring new team members on sales software system operation.
- Training new employees by providing knowledge of specific store tasks, policies and goals.
Manicure/pedicure & Skin Care Technician
Home Business
Toronto, Ontario
10.2017 - 10.2020
- Analyzed skin condition and made appropriate product recommendations.
- Facials and skin treatment
- Manicure and pedicure treatments
Waitress
Kapital Sports Bar & Restaurant
Toronto, Ontario
04.2013 - 07.2016
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Cashier Team Lead
Mamata Bricolage E Contrução
Madeira, Portugal
10.2005 - 03.2013
- Increased customer loyalty and retention.
- Monitored areas for security issues and safety hazards.
- Received and processed customer payments.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Restocked and organized merchandise in front lanes.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Trained team members on cash register operation and cash handling.
- Controlled merchandise zoning and monitored compliance with merchandising guidelines.
- Operated POS cash register and equipment to collect payments.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Set and updated employee schedules to fulfill gaps based on expected customer demands.
- Helped management develop employee improvement plans and motivate team members to continually improve.
Education
Secondary School -
Escola Secundária De Machico
Madeira Manicure/ Pedicure And Skin Care Technician - Beauty
Canadian Beauty College
Toronto, ONSkills
Reports and documents
Staff Training
Inventory management
Refund handling
Cash register systems
Drawer management
Customer assistance
Timeline
Cashier/ Costumer Service
Canadian Tire Stockyards
02.2021 - Current
Manicure/pedicure & Skin Care Technician
Home Business
10.2017 - 10.2020
Waitress
Kapital Sports Bar & Restaurant
04.2013 - 07.2016
Cashier Team Lead
Mamata Bricolage E Contrução
10.2005 - 03.2013
Secondary School -
Escola Secundária De Machico
Manicure/ Pedicure And Skin Care Technician - Beauty
Canadian Beauty College