Summary
Overview
Work History
Education
Skills
Timeline
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Maria Cátia Martins

Maria Cátia Martins

Cashier
Toronto,ON

Summary

Committed and hardworking cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.

Overview

18
18
years of professional experience
2
2
Languages

Work History

Cashier/ Costumer Service

Canadian Tire Stockyards
Toronto, Ontario
02.2021 - Current
  • Cashier
  • Cashier trainer
  • Costumer service responding promptly to costumer needs
  • Service Ontario front desk
  • Online orders
  • Automotive cash out
  • Lotto desk
  • Work closely with shift manager to solve problems and handle customer concerns.
  • Restock and organize merchandise in front lanes.
  • Party city
  • Garden centre
  • Mentoring new team members on sales software system operation.
  • Training new employees by providing knowledge of specific store tasks, policies and goals.

Manicure/pedicure & Skin Care Technician

Home Business
Toronto, Ontario
10.2017 - 10.2020
  • Analyzed skin condition and made appropriate product recommendations.
  • Facials and skin treatment
  • Manicure and pedicure treatments

Waitress

Kapital Sports Bar & Restaurant
Toronto, Ontario
04.2013 - 07.2016
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Used cash registers and credit card machines to cash out customers.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Cashier Team Lead

Mamata Bricolage E Contrução
Madeira, Portugal
10.2005 - 03.2013
  • Increased customer loyalty and retention.
  • Monitored areas for security issues and safety hazards.
  • Received and processed customer payments.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Restocked and organized merchandise in front lanes.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
  • Trained team members on cash register operation and cash handling.
  • Controlled merchandise zoning and monitored compliance with merchandising guidelines.
  • Operated POS cash register and equipment to collect payments.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Set and updated employee schedules to fulfill gaps based on expected customer demands.
  • Helped management develop employee improvement plans and motivate team members to continually improve.

Education

Secondary School -

Escola Secundária De Machico
Madeira

Manicure/ Pedicure And Skin Care Technician - Beauty

Canadian Beauty College
Toronto, ON

Skills

Reports and documents

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Timeline

Cashier/ Costumer Service

Canadian Tire Stockyards
02.2021 - Current

Manicure/pedicure & Skin Care Technician

Home Business
10.2017 - 10.2020

Waitress

Kapital Sports Bar & Restaurant
04.2013 - 07.2016

Cashier Team Lead

Mamata Bricolage E Contrução
10.2005 - 03.2013

Secondary School -

Escola Secundária De Machico

Manicure/ Pedicure And Skin Care Technician - Beauty

Canadian Beauty College

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Maria Cátia MartinsCashier