Pricila Castaneda
Glendale
Summary
Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
The Children's Place
11.2018 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Babysitter
Laura Gonzalez- Marin
01.2015 - Current
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Taught children to organize toys, wash hands, and share by leading by example.
- Assisted children with homework assignments and special projects across different subjects.
Assistant
Guia S. Murray
06.2018 - 08.2018
- Greeted guests in with friendliness and professionalism.
- Assisted manager in all aspects of business operations.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Organized resources, records and personnel to accomplish aggressive targets.
Education
Associate of Arts - Public Health
Pasadena City College
Pasadena, CA05.2024
High School Diploma -
Glendale High School
Glendale, CA06.2018
Skills
- Store Organization
- Team Building and Leadership
- Department Oversight
- Stock Management
- Operations Oversight
- Customer Relations
- Records Management
- Hiring and Training
- Sales Techniques
- Shift Scheduling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
The Children's Place
11.2018 - Current
Assistant
Guia S. Murray
06.2018 - 08.2018
Babysitter
Laura Gonzalez- Marin
01.2015 - Current
Associate of Arts - Public Health
Pasadena City College
High School Diploma -
Glendale High School
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