Maria Cristina Reyes
Scarborough,ON
Summary
Experienced Accounts Receivable Specialist/ Collections Agent with 10 years experience in financial services, collections and customer care in a Call Centre Environment. Knowledgeable, analytical, and personable, with excellent problem-solving skills and strengths in areas of skip tracing and collections.
Overview
12
12
years of professional experience
Work History
Collections Agent
Simply Green Home Services
Toronto, Ontario
11.2019 - Current
- Conducted skip tracing activities on social media platforms (Facebook, LinkedIn) to locate delinquent customers.
- Negotiate payment terms and requirements with customers to ensure timely debt repayment.
- Notified customers of delinquent accounts via mail, telephone, or email communications.
- Processed payments over the phone while setting up recurring payment
Collections Agent
Alorica
Toronto, Ontario
02.2013 - 09.2019
- Worked for Citizens Bank, USA, dealing with accounts before charge-off (First Party).
- Ensured compliance with federal and state collections laws and regulations.
- Knowledgeable in using TSYS.
- Utilized skip tracing techniques, including phone calls, internet searches, and credit bureaus.
- Processed payments over the phone and set up recurring payments.
- Offer Re-Age and Payment Plan to Customers
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
Education
Associate of Applied Science - Assistant Medical Technologist
Medix College
Scarborough10-2018
Associate of Applied Science - Associate in Radiologic Technology
Emilio Aguinaldo College
Manila , Philippines06-1995
High School Diploma -
St. Joseph College
Cavite ,Philippines04-1991
Primary Education -
St. Joseph College
Cavite, Philippines03-1987
Skills
- Skip tracing
- Debt negotiation
- Call center background
- Verbal and written communication
- Customer communication
- Process payments
References
References available upon request.
Timeline
Collections Agent
Simply Green Home Services
11.2019 - Current
Collections Agent
Alorica
02.2013 - 09.2019
Associate of Applied Science - Assistant Medical Technologist
Medix College
Associate of Applied Science - Associate in Radiologic Technology
Emilio Aguinaldo College
High School Diploma -
St. Joseph College
Primary Education -
St. Joseph College
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