Summary
Overview
Work History
Education
Skills
Languages
Canada Volunteer Work
Work Availability
Certification
Timeline
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Maria Cristina Peralta

Maria Cristina Peralta

Project Manager
Markham,ON

Summary

Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency, and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.

Overview

15
15
years of professional experience

Work History

Customer Experience Delivery Manager

Globe Telecom, Inc.
03.2021 - 07.2023
  • Effectively led and managed dedicated teams for over 50 successful projects
  • Managed budgets and revenues which resulted in 10% savings
  • Created CX-centric strategies leading to an improved NPS of 32%, 12% up versus the target
  • Negotiated with partners, suppliers, and project teams to deliver 100% targets for scope, timeline, quality, and cost.
  • Handled conflicts and objections which resulted in issue resolution.
  • Reduced response time to customer inquiries by optimizing support channels.
  • Developed personalized solutions for customers, resulting in increased loyalty and repeat business.

Project Manager

Globe Telecom, Inc.
06.2008 - 03.2021
  • Effectively managed projects and met 100% set Key Performance Indicators (KPIs)
  • Delivered quality products by identifying risks, issues, and defects and pushing for a solution within the agreed SLA and TAT
  • Excellently collaborated with vendors, technical teams, and subject matter experts by establishing an environment where every stakeholder is respected and heard which resulted in a highly motivated project team and satisfied customers
  • Efficiently managed complex project budget by having a breakdown of all cost components, adhering to finance policies, regular accounting, and forecasting which led to above-target savings
  • Regularly reported project status to stakeholders by preparing and delivering presentations and reports for upper-level management which ensured alignment of goals, expectations, and happy stakeholders.

Education

Seneca International Academy - Global Business Management -

Seneca College
Ontario
04.2025

Leadership Development Program Certificate -

Ateneo De Manila University Graduate School of Business
Philippines

Bachelor of Science in Computer Science -

AMA Computer University
Philippines

Skills

  • Strong customer management experience in a hospitality and retail environment
  • Demonstrated analysis of customer needs through customer design experience
  • Led various teams during high-volume business periods like iPhone nationwide launches
  • Strong conflict-resolution, negotiation, and objection-handling skills
  • Flexibility to work on extended hours as required
  • Excellent written and verbal communication skills
  • Passionate in customer experience design, customer satisfaction, and customer success
  • Proficient in MS Office, MS Project, Jira, Smartsheet, and Service Now

Languages

English
Full Professional
Filipino
Native or Bilingual

Canada Volunteer Work

Event Promotion

Cineplex Ticket Selling

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

Project Management Professional (PMP)

Six Sigma Green Belt

Timeline

Customer Experience Delivery Manager

Globe Telecom, Inc.
03.2021 - 07.2023

Project Manager

Globe Telecom, Inc.
06.2008 - 03.2021

Seneca International Academy - Global Business Management -

Seneca College

Leadership Development Program Certificate -

Ateneo De Manila University Graduate School of Business

Bachelor of Science in Computer Science -

AMA Computer University

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Maria Cristina PeraltaProject Manager