Overview
Work History
Education
Skills
Certification
Timeline
Generic

MARIA CRISTINA INCO

Spruce Grove,AB

Overview

17
17
years of professional experience
1
1
Certification

Work History

Team Leader

Tim Hortons, Spruce Grove
Spruce Grove
08.2017 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Sales Associate

Canadian Tire
Spruce Grove, Alberta
08.2019 - 12.2021
  • Guided customers to the location of requested items
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Responded customers' inquiries, requests and concerns in a timely manner, over phone and in store.
  • Ensured that retail basic tasks are executed efficiently.
  • Identified low stock levels and maintain inventory accuracy.
  • Followed health and safety programs and report any observed or potential hazards immediately.

Shift Supervisor

Tim Hortons
Stony Plain
04.2008 - 06.2017
  • Led by example to demonstrate that the customer is top priority and reinforces positive behavior with employees.
  • Responded to customer service complaints in a timely manner & resolving problems.
  • Assisted in ensuring optimal employee coverage at all times and fill in as required for various areas during busy periods to maintain optimal service levels.
  • Provided ongoing specific direction to employees
  • Displayed knowledge of and works in compliance with Tim Hortons operating food safety, security, health & safety.
  • Responsible for shift cash procedure in absence of Manager or Asst
  • Manager
  • Supervises employees to ensure primary & secondary duties are completed.

Education

Community Support And Addiction Worker - Community Support And Addiction Worker

Academy of Healthcare Services
Edmonton, AB
02.2022

Skills

  • Companionship and Emotional Support
  • Feeding Assistance
  • Activities of Daily Living (ADL) Support
  • Medication Assistance
  • Grooming and Bathing Assistance
  • Personal Care Assistance

Certification

Safe Medication Administration

WHMIS

CPR/ First Aid Training

Non Violent Crisis Intervention

FOIP

Food Handler Safety Certificate


Timeline

Sales Associate

Canadian Tire
08.2019 - 12.2021

Team Leader

Tim Hortons, Spruce Grove
08.2017 - Current

Shift Supervisor

Tim Hortons
04.2008 - 06.2017

Community Support And Addiction Worker - Community Support And Addiction Worker

Academy of Healthcare Services

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MARIA CRISTINA INCO