Maria Cristina Diaz
Brampton,ON
Summary
Energetic professional with background in fitness and wellness, adept at maximizing productivity and efficiency in task completion. Specialized skills include team management, personalized program design, and injury prevention techniques. Excel in communication, teamwork, and adaptability, ensuring exceptional client satisfaction and goal achievement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Personal Trainer Specialist
Goodlife Fitness
Brampton, Ontario
07.2024 - Current
- Designed personalized fitness programs for diverse client needs.
- Monitored client progress and adjusted training plans accordingly.
- Provided nutritional advice to support fitness goals.
- Motivated clients to reach their personal best by providing positive reinforcement.
- Studied multiple programs to provide health education, wellness, and fitness program development to clients.
Brand Ambassador
American Eagel Outfitters
Brampton, Ontario
09.2023 - 07.2024
- Assisted in creating visually appealing displays to enhance shopping experience.
- Trained new staff on brand values and customer service techniques.
- Promoted positive company image through superior customer service experiences.
- Recommended, selected and helped locate merchandise based on guest needs and desires.
Key Holder Supervisor
Bath and Body Works
Brampton, Ontario
06.2022 - 09.2023
- Supervised daily operations and maintained store standards.
- Conducted visual merchandising to create appealing product displays in-store.
- Handled cash management and performed daily financial reconciliations accurately.
- Managed employee attendance records and monitored adherence to policy.
- Resolved customer complaints in a timely manner.
Customer Care Supervisor
Leons Furniture
Brampton, Ontario
05.2021 - 06.2022
- Supervised customer service team to enhance service quality and efficiency.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
- Monitored service metrics to identify areas for improvement and training needs.
- Implemented customer feedback processes to gather insights for service enhancement.
Education
Some College (No Degree) - Psychology
York University
Toronto, ONHigh School Diploma -
Cardinal Leger Secondary School
Brampton, ON06-2021
Skills
- Sales management
- Customer relationship management
- Team leadership
- Wellness education
- Advertising and marketing
- Performance monitoring
- Service quality improvement
- Time management
Certification
- Certified Personal Training Specialist
- Certified Nutritionist
- CPR and AED
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Personal Trainer Specialist
Goodlife Fitness
07.2024 - Current
Brand Ambassador
American Eagel Outfitters
09.2023 - 07.2024
Key Holder Supervisor
Bath and Body Works
06.2022 - 09.2023
Customer Care Supervisor
Leons Furniture
05.2021 - 06.2022
Some College (No Degree) - Psychology
York University
High School Diploma -
Cardinal Leger Secondary School