Maria Corazon Colobong
Calgary,AB
Summary
Dynamic Healthcare Advocate with a proven track record at OPTUM INTERNATIONAL, excelling in patient rights advocacy and healthcare navigation. Skilled in critical thinking and relationship building, I effectively resolved patient inquiries, enhancing satisfaction and access to services. Committed to ethical practices and confidentiality, I thrive in collaborative environments to optimize patient care.
Overview
16
16
years of professional experience
Work History
Healthcare Advocate
OPTUM INTERNATIONAL
10.2020 - 08.2023
- Advocated for patients' rights, ensuring access to necessary healthcare services.
- Collaborated with interdisciplinary teams to coordinate patient care plans effectively.
- Provided education on health resources and insurance options tailored to patient needs.
- Resolved patient inquiries and concerns, enhancing overall satisfaction with healthcare services.
Secretary
ASTRACO CONSTRUCTION LLC
10.2011 - 07.2014
- Managed scheduling and logistics for executive meetings, ensuring efficient time management and resource allocation.
- Coordinated communication between departments, facilitating streamlined information flow and collaboration.
- Prepared and maintained accurate documentation, enhancing record-keeping efficiency and accessibility.
- Implemented filing systems that improved document retrieval times and organizational effectiveness.
HR Coordinator
Saif Bin Darwish LLC
08.2010 - 02.2011
- Coordinated recruitment processes, ensuring timely communication between candidates and hiring managers.
- Managed employee onboarding, enhancing new hire experience and streamlining orientation procedures.
- Assisted in maintaining HRIS, ensuring accurate employee data entry and retrieval for reporting purposes.
- Supported performance management cycles by organizing evaluations and tracking feedback mechanisms.
Secretary
CONSOLIDATED TECHNICAL SERVICES
03.2007 - 04.2010
- Assisted in budget tracking by maintaining expense reports, supporting financial accuracy and accountability.
- Developed office procedures that optimized workflow and contributed to overall operational efficiency.
- Responded promptly to inquiries, providing exceptional customer service and fostering positive relationships with clients.
- Organized company events, enhancing team engagement and strengthening workplace culture through effective planning and execution.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
Education
Bachelor Of Science In Information And Comp Sci - Computer And Information Sciences
Lyceum of The Philippines University
Philippines04.1999
Skills
- Understanding of health information
- Healthcare navigation
- Ethics and confidentiality
- Creativity and innovation
- Healthcare management
- Customer service
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Registration and scheduling
- Team collaboration
- Active listening
- Verbal and written communication
- Detail-oriented
- Documenting and recording information
- Insurance verifying
- Relationship building
- Patient confidentiality and data security
- Resolving problems
- Medical insurance
- Scheduling appointments
- Documentation skills
- Organized and detail oriented
- Team building
- Insurance verification
- Task prioritization
- Outbound calling
- Self motivation
- Document filing
- Customer relationship management
- Clerical and filing support
- 50 WPM typing speed
- Appointment scheduling
- Data collection
- Administrative and office support
- Medical history documentation
- Database search and data entry skills
- Time management abilities
Languages
English
Full Professional
Timeline
Healthcare Advocate
OPTUM INTERNATIONAL
10.2020 - 08.2023
Secretary
ASTRACO CONSTRUCTION LLC
10.2011 - 07.2014
HR Coordinator
Saif Bin Darwish LLC
08.2010 - 02.2011
Secretary
CONSOLIDATED TECHNICAL SERVICES
03.2007 - 04.2010
Bachelor Of Science In Information And Comp Sci - Computer And Information Sciences
Lyceum of The Philippines University
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