MARIA CHRISTINA NICOLAS
Fort McMurray
Summary
Proven leader in customer-facing roles, excelling in time management and problem-solving to enhance guest relations and operational efficiency. At Lee & Shin Enterprise, spearheaded training programs that significantly improved service quality, evidenced by repeat business. Skilled in reservations management, adept at driving sales and customer satisfaction at Bath & Body Works through effective communication and organizational prowess.
Overview
2
2
years of professional experience
Work History
Front Desk Supervisor
Lee & Shin Enterprise
11.2022 - 04.2024
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Sales Associate
Bath & Body Works
09.2022 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Business Administration Management Diploma -
Keyano College
Fort McMurray, AB04.2024
Skills
- Time Management
- Guest Relations
- Reservations Management
- Problem-solving skills
Timeline
Front Desk Supervisor
Lee & Shin Enterprise
11.2022 - 04.2024
Sales Associate
Bath & Body Works
09.2022 - 03.2023
Business Administration Management Diploma -
Keyano College
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