Maria Cátia Martins
York,ON
Summary
A seasoned professional with over 3 years of experience in customer service and cash handling, notably at Canadian Tire - Stockyards Store 182. Demonstrates expertise in returns processing and excels in staff mentoring, ensuring high levels of customer satisfaction. Proven track record in enhancing sales through effective order management and exceptional service.
Diligent professional with excellent multitasking, organizational and time management abilities. Skilled at promoting items and completing customer sales, smoothly suggesting purchases to drive revenue and promoting positive experiences to strengthen customer loyalty. Familiar with merchandise exchange protocols] and adaptable to new processes and procedures.
Overview
21
21
years of professional experience
Work History
Cashier
Canadian Tire - Stockyards Store 182
02.2022 - Current
- Answered phone calls to assist customers with questions and orders.
- Responded promptly to costumer needs and provide assistance
- Training new recruits on cashier duties
- Organized promotional displays or arrange merchandise on counters or tables to promote
- Have experience more than 3 years as a cashier
- Multiple store departments knowledgment Cash department, Costumer Service, online orders, Lotto, Party City, Service Ontario, Automotive cashier, garden centre and floor departments.
Skin Care Technician
Home business
01.2019 - 12.2021
- Relaxed clients with facial and body massages, aromatherapy and soothing environments.
- Monitored product freshness, appearance, and cleanliness to improve quality control.
- Attended training sessions to stay abreast of new technologies in the field of skin care.
- Developed customized treatment plans based on client's budget and specific goals.
Restaurant Server
Kapital sports Bar and Restaurant
04.2013 - 07.2016
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Cashier Team Lead
Maxmat Bricolage and construction store ( similar Canadian Tire)
Madeira, Portugal
01.2007 - 03.2013
- Built and maintained productive relationships with employees.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Monitored cashier performance, providing feedback as needed.
- Processed refunds and exchanges according to company policy.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Welcomed customers, offering assistance to help find store items.
Cashier
D’arrasar Clothes fashion store
Madeira, Portugal
03.2004 - 08.2006
- Used suggestive selling techniques to promote add-on sales.
- Cash out costumers merchants
Education
Technician - Skin Care
Canadian Beauty College
04-2018
High School Diploma -
Machico Secondary School
Madeira-Portugal06-2004
Skills
- Returns processing
- Customer service excellence
- Cash handling expertise
- Order taking
- Decision making aptitude
- Online orders preparation
- Reliability and punctuality
- Staff mentoring
- Guest inquiries
- Empathy and patience
- Purchase assistance
- Attention to detail
- Professionalism and courtesy
- Basic math
- Work ethic and integrity
Timeline
Cashier
Canadian Tire - Stockyards Store 182
02.2022 - Current
Skin Care Technician
Home business
01.2019 - 12.2021
Restaurant Server
Kapital sports Bar and Restaurant
04.2013 - 07.2016
Cashier Team Lead
Maxmat Bricolage and construction store ( similar Canadian Tire)
01.2007 - 03.2013
Cashier
D’arrasar Clothes fashion store
03.2004 - 08.2006
Technician - Skin Care
Canadian Beauty College
High School Diploma -
Machico Secondary School