MARIA CASSANDRA ABINSAY
San Jose
Summary
Experienced Dental Office/Treatment Coordinator with a strong background in patient communication, treatment planning, and insurance coordination. Skilled at building rapport with patients, explaining complex procedures in simple terms, and managing scheduling and financial arrangements to support both patient satisfaction and practice success. Known for delivering compassionate service and maintaining an efficient, patient-focused workflow. Reliable and adaptable, excelling in dynamic environments with strong emphasis on teamwork and patient satisfaction. Extensive experience supporting specialty practices in general dentistry, orthodontics, endodontics, implants, and oral surgery.
Overview
3
3
years of professional experience
Work History
Dental Office Coordinator
Dental Center of Atherton
06.2025 - Current
- Coordinated office operations to enhance workflow efficiency and team collaboration.
- Supported onboarding processes by preparing training materials and conducting orientation sessions for new hires.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Dental Treatment Coordinator
AZ Dental
03.2023 - 05.2025
- Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
- Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
- Collaborated with insurance providers to ensure prompt claim processing for patients, resulting in improved cash flow for the practice.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Cleaned and sanitized dental tools and equipment, and straightened treatment rooms.
- Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
- Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
Skills
- HIPAA compliance
- Office administration
- Insurance verification
- Patient care coordination
- Treatment Planning
- Dental terminology
- Friendly and outgoing
- Dental procedures
- Reliability
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Dental Office Coordinator
Dental Center of Atherton
06.2025 - Current
Dental Treatment Coordinator
AZ Dental
03.2023 - 05.2025