Maria Camille A Sangalang
New Westminster
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Pre School Support Worker
Hamilton Community Association
Richmond, BC
09.2024 - Current
- Support educators to run the program smoothly
- Help children develop skills to succeed in a preschool setting
- Collaborate and cooperate with parents, preschool teachers and other staff
- Engage with children during play and activities
- Encourage and support children during conflict
- Provide 1 on 1 support to children with specific needs
- Set up classroom in the morning and clean up all materials and supplies end of the day
Auxiliary Cashier Attendant
City of New Westminster Parks & Recreation
New Westminster, BC
05.2023 - Current
- Deal with the public, other employees and officials effectively by supplying information and assistance; provide excellent customer service
- Assist in preparing, organizing, and administering registration procedures, to perform telephone operation, cashier and receptionist duties
- Worked flexible schedule and extra shifts to meet business needs.
- Operate standard office equipment such as POS and computer
- Knowledgeable and experienced in using different programs for work
Child Care Development Instructor
Hamilton Community Association
Richmond, BC
09.2022 - 09.2024
- Provide a safe space and environment for children
- Participate in supervising, interacting and building relationships with registered Out of School Care children and families
- Assist and lead programs on a day to day basis
- Ensure program is safe, creative, inclusive, and adapt table
- Greet and inform families and ensure proper pick up procedure
- Work in a teamwork group setting, as well as communicate with other program instructors
- Monitor children during indoor and outdoor play
- Clean and maintain room and all equipment by Vancouver Coastal Health and Licensing Regulation Guidelines
Auxiliary Front Desk Attendant
City of Richmond Parks and Recreation Department
Richmond, BC
03.2022 - 03.2023
- Provide excellent customer service skills to patrons inquiring and requesting for assistance or information
- Register patrons for programs and courses using computerized POS and Perfect Mind system
- Responsible for opening and closing procedures of the Community Centre
- Set up rooms/gymnasium for program needs
- Handle cash and cashiering duties
- Respond to facility needs to ensure cleanliness and safety is maintained
Part Time Distribution Centre Associate
Aritzia DC
New Westminster, BC
10.2021 - 10.2022
- Scans inbound orders to pack for outbound shipping to ensure seamless distribution
- Pack articles of clothing to company standard
- Maintain a KPI over 100%
- Refill and restock station in a timely manner for maximum efficiency
Barista
Take Five Cafe
Pacific Center Vancouver
06.2021 - 10.2021
- Open cafe set-up, precise and ready for service
- Plate, package, produce and pour all orders and drinks to recipe standard
- Know in-stock and out of stock status of products
- Closing duties are to standard ready for the next day's opening shift
- Handle cash and closing tills end of day
- Using basic POS systems and credit card processing terminals
- Maintain cleanliness and sanitize customer contact areas
Store Manager of Operations
Champs Sports
Tsawwassen Mills, Delta BC
01.2019 - 01.2021
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Optimized staff scheduling to accommodate peak business periods without compromising quality of service or employee satisfaction.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory control, cash control, and store opening and closing procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
- Lead by example by interacting well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Report to District manager about daily operations
Assistant Manager
Champs Sports
Richmond Centre, BC
09.2017 - 12.2018
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered excellent customer service by greeting and assisting each customer
- Stocked and restocked inventory when merchandise were received
- Maintained store operation standard by ensuring accurate and timely processes on opening and closing duties
- Ensured sales floor was well maintained and properly organized
Sales Associate
Champs Sports
Metropolis At Metrotown
06.2017 - 12.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed efficient cash register operations - process payments, refunds and exchanges in accordance with store policy.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provide excellent customer service
- Developed and maintained courteous and effective working relationships.
Customer Service Representative/Navi Skater
Ivanhoe Cambridge
Metropolis At Metrotown, Burnaby
08.2013 - 10.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer inquiries regarding mall information and neighboring facilities
- Collaborate with other departments of the Mall to ensure a safe and clean environment for customers - Building Service Workers as well as Security
- Answered phone calls to provide store phone numbers, mall events and general information
- Sold gift cards individually or in large quantities
- Required cash handling skills for opening and closing procedures
- Circulate the centre in assigned routes in search of customers who may be in need of directions and provide them with necessary assistance
Education
Diploma - Early Childhood Education
Douglas College
New Westminster, BC01-2027
Certificate To Practice - Nail Studio
Blanche Macdonald Centre
Vancouver, BC08-2021
Sports Science
Douglas College
New Westminster, BCCriminology
Douglas College
New Westminster, BCHigh School Diploma -
New Westminster Secondary School
New Wesmisnter06-2013
Skills
- Emotional and Behavioral support
- Active listening
- Relationship building
- Attention to detail
- Conflict resolution
- Empathy and patience
- Verbal and written communication
- Teamwork and collaboration
- Problem-solving
- Excellent communication
- Organizational and Time Management skills
- Multitasking Abilities
Certification
- Early Childhood Education Assistant Certificate from the Province of British Columbia
- Sales Leadership Award from Champs Sports in recognition of my leadership skills resulting in a sales gain of $273,536 for the company in the year of 2019.
Timeline
Pre School Support Worker
Hamilton Community Association
09.2024 - Current
Auxiliary Cashier Attendant
City of New Westminster Parks & Recreation
05.2023 - Current
Child Care Development Instructor
Hamilton Community Association
09.2022 - 09.2024
Auxiliary Front Desk Attendant
City of Richmond Parks and Recreation Department
03.2022 - 03.2023
Part Time Distribution Centre Associate
Aritzia DC
10.2021 - 10.2022
Barista
Take Five Cafe
06.2021 - 10.2021
Store Manager of Operations
Champs Sports
01.2019 - 01.2021
Assistant Manager
Champs Sports
09.2017 - 12.2018
Sales Associate
Champs Sports
06.2017 - 12.2017
Customer Service Representative/Navi Skater
Ivanhoe Cambridge
08.2013 - 10.2016
Diploma - Early Childhood Education
Douglas College
Certificate To Practice - Nail Studio
Blanche Macdonald Centre
Sports Science
Douglas College
Criminology
Douglas College
High School Diploma -
New Westminster Secondary School