Maria Camila Munoz Gomez
London,Ontario
Summary
Highly skilled Business Administration professional with extensive experience in Canadian and International banking, specializing in finance and customer service. Demonstrates exceptional oral and written communication skills, adept problem-solving abilities, and outstanding organizational and analytical capabilities. Proven track record of guiding and developing teams within my area of expertise, showcasing exceptional teamwork, leadership, and communication skills.
Overview
4
4
years of professional experience
Work History
Senior Analyst Communication Surveillance
Scotiabank
01.2023 - 08.2023
- Conduct investigations into authorized communication channels to identify unusual and outlier activity and document findings
- Use results to evolve the surveillance system, recommend protocol updates, and determine whether further escalation is appropriate
- Worked knowledge of the roles and responsibilities of the Global Markets & Treasury unit and business functions across Canadian and International Banking including various delivery channels
- Lead development and engagement activities in the team to improve people-oriented and high-performance skills
Insider Threat Officer
Scotiabank Colombia
04.2022 - 12.2022
- Analyzed trends and reported on areas of improvement or change.
- Hired, trained, and on-boarded new team members and conducted evaluations to boost performance.
- Performed database management and analysis of business functions and processes.
- Organized office operations, leading daily activities and controlling correspondence.
- Designed and implemented office policies and enforced standards.
Customer Care Advisor
Scotiabank
01.2020 - 03.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer banking needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and banking inquiries.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
Education
Bachelor's degree - Business management
Andina University
Bogota2019
Diploma - Commercial and strategic Marketing
Andina University
Bogota2018
SENA - Business management
Centro De Aprendizaje
Bogota2015
High School Diploma -
Nuestra Señora Del Carmen School
Bogota2012
Skills
- Language: English C1
- Microsoft Excel / power BI advance level
- Microsoft Applications
- Macromedia / Windows
- AS400 system
- Surveillance Systems (Behavox/ Global Relay/ Splunk)
Timeline
Senior Analyst Communication Surveillance
Scotiabank
01.2023 - 08.2023
Insider Threat Officer
Scotiabank Colombia
04.2022 - 12.2022
Customer Care Advisor
Scotiabank
01.2020 - 03.2022
Bachelor's degree - Business management
Andina University
Diploma - Commercial and strategic Marketing
Andina University
SENA - Business management
Centro De Aprendizaje
High School Diploma -
Nuestra Señora Del Carmen School
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