Maria Camila Jaramillo
Laval,QC
Summary
Personable and dedicated, with passion for helping others and ensuring customer satisfaction. Possesses solid understanding of communication techniques and problem-solving skills, delivering effective solutions and positive interactions. Committed to making meaningful impact by fostering positive customer experiences and contributing to team success.
Overview
4
4
years of professional experience
Work History
Customer Service Associate & Barista
Siembra Café & Smoothies Bar
06.2024 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted in daily operations, ensuring smooth workflow during peak hours.
- Maintained cleanliness and organization of workspaces to enhance customer experience.
- Processed transactions accurately using point-of-sale systems, ensuring quick service delivery.
Barista
Le Déjeuner Cosmopolitain
12.2024 - 06.2025
- Prepared and served high-quality beverages in fast-paced environment.
- Maintained cleanliness and organization of workstations to ensure efficiency.
- Provided courteous and efficient customer interaction
- Operated espresso machines and blenders to create specialty drinks accurately.
Assistant Customer Service Manager
Café Maria Paula
01.2017 - 02.2018
- Resolved customer inquiries and complaints, ensuring timely and effective solutions.
- Warmly welcomed customers and offered product recommendations
- Actively promoted new desserts and beverages
- Managed accurate transactions at the register
- Oversaw daily café upkeep and cleanliness
- Monitored inventory and managed stock levels
- Monitored service quality to maintain high standards of customer satisfaction.
Education
English Course -
John F. Kennedy High School
Montreal, QC12-2025
Standard First Aid & CPR/AED Certification -
Canadian Red Cross
Laval06-2024
High School Diploma -
Cibercolegio UCN
Colombia12-2020
Skills
- Customer service & complaint resolution
- Problem-solving and decision-making
- Effective communication
- Team collaboration and leadership
- Time management and task prioritization
- Physical stamina and stress resilience
- Product and service promotion
- Reliability and punctuality
Languages
Spanish
Native or Bilingual
English
Full Professional
French
Full Professional
Timeline
Barista
Le Déjeuner Cosmopolitain
12.2024 - 06.2025
Customer Service Associate & Barista
Siembra Café & Smoothies Bar
06.2024 - Current
Assistant Customer Service Manager
Café Maria Paula
01.2017 - 02.2018
English Course -
John F. Kennedy High School
Standard First Aid & CPR/AED Certification -
Canadian Red Cross
High School Diploma -
Cibercolegio UCN
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