Maria Camila Huertas Ramirez
London,ON
Summary
Dedicated and customer-oriented professional with extensive experience delivering exceptional customer service in fast-paced environments. Proficient in effective communication, problem-solving, and multitasking, with a strong ability to adapt to diverse customer needs. Skilled in upselling and product knowledge, contributing to enhanced customer satisfaction and loyalty. Demonstrates strong teamwork, attention to detail, and a positive attitude, ensuring a welcoming and efficient service experience for all customers.
Overview
3
3
years of professional experience
Work History
Barback
AnnDinning
08.2023 - Current
- Assisted bartenders with drink preparation tasks, resulting in faster customer service.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
Cashier
Marché Andes
01.2023 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Server
Dosa Royale
08.2022 - 12.2022
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
El Megachuzo
09.2021 - 01.2022
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
Education
UCPT Pathway
English School of Canada
Toronto, ON09.2023
Skills
- Effective Communication: Ability to communicate clearly both verbally and in writing
- Problem-solving: Skill in identifying, addressing, and resolving issues efficiently and professionally
- Multitasking: Capability to handle multiple tasks simultaneously in fast-paced environments
- Adaptability: Flexibility to adjust to different customer needs and preferences
- Teamwork: Effective collaboration with colleagues to ensure smooth service
- Attention to Detail: Ensuring accuracy in orders and maintaining high service standards
- Empathy: Understanding and addressing customer needs with sensitivity and care
- Time Management: Efficiently managing time to serve customers promptly
- Sales Skills: Ability to recommend and upsell products that enhance the customer experience
- Cash Handling: Accurate processing of payments and handling of cash transactions
- Conflict Resolution: Managing and resolving challenging situations with customers
- Product Knowledge: Proficiency in the products or services offered to answer customer questions
- Sanitation and Safety: Adherence to health and safety regulations to maintain a clean and safe environment
- Positive Attitude: Maintaining a friendly and positive demeanor, even during busy times
- Patience: Staying calm and patient with difficult or indecisive customers
Availability
Full-time availability.
Friday and Saturday mornings.
Timeline
Barback
AnnDinning
08.2023 - Current
Cashier
Marché Andes
01.2023 - 07.2023
Server
Dosa Royale
08.2022 - 12.2022
Server
El Megachuzo
09.2021 - 01.2022
UCPT Pathway
English School of Canada
Similar Profiles
Simone BoothSimone Booth
Housekeeper at Choice HotelsHousekeeper at Choice Hotels
Richelle MitchellRichelle Mitchell
Personal Support Worker at City of London- Dearness Home LTCPersonal Support Worker at City of London- Dearness Home LTC
Nicole MachayaNicole Machaya
Cashier at No FrillsCashier at No Frills
Simran ChhinaSimran Chhina
Early Childhood Educator Assistant at Govt Primary SchoolEarly Childhood Educator Assistant at Govt Primary School
Raghunath KRaghunath K
Barback at BOX BrindleyplaceBarback at BOX Brindleyplace