Maria Beatriz Lohmann Couri
Ottawa,ON
Summary
Second-year Ottawa University student in International development and globalization experience and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with a proven commitment to employee training. Hardworking team player bringing the necessary experience and knowledge to tackle any operational demand.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Leader/Shift Supervisor
No Forks Given
09.2022 - Current
- Developed strong multitasking skills by simultaneously managing mobile orders, in-house customers' drinks and orders, and cleanliness without compromising service quality.
- Ensure team members have resources, tools, and training needed for success.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Restaurant Server
Marathon Souvlaki
06.2021 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Front Desk Receptionist
Best English Language School
12.2016 - 08.2018
- Answer incoming calls in timely and professional manner, ensuring all inquiries are handled appropriately
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
Education
Bachelor of Arts - International Development Studies
University of Ottawa
Ottawa, ON07.2026
Diploma of College Studies - Psychology
Vanier College
Saint-Laurent, QC06.2022
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Critical Thinking
- Team Leadership
- Fluent in English, French, Portuguese and Spanish Language
Certification
- Smart Serve Certificate
- Cpr, First aid Certificate
- Vanier College High key society member award
Volunteer Experience
- Website content update, Embassy of Mexico - Ottawa, ON
Designed and structured the website structure, Integrated information on tourism, culture, economy, and education and partnership with the host country, Incorporated functionalities such as events, calendars, contact forms, tourism, and social media integration
- First Aid Team, Vanier College- Montreal, QC
Provided basic first aid assistance to students around campus and organized preventative and educational campaigns on various medical issues such as STDs and nutrition.
Timeline
Team Leader/Shift Supervisor
No Forks Given
09.2022 - Current
Restaurant Server
Marathon Souvlaki
06.2021 - 09.2022
Front Desk Receptionist
Best English Language School
12.2016 - 08.2018
Bachelor of Arts - International Development Studies
University of Ottawa
Diploma of College Studies - Psychology
Vanier College
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