Hi, I’m
Maria Antuaneft Reyes Ogando
Degree In Tourism And Hospitality Business Administration
Fort Erie,Ontario
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
3
years of professional experience
3
Languages
Work History
Staybridge Suites Hotel
Receptionist
01.2024 - 10.2024
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Quality Packing Specialists Inc
Quality Assurance Analyst
01.2022 - 12.2023
Job overview
- Inspected incoming and outgoing materials for accuracy and quality.
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
Education
Universidad APECAv. Máximo Gómez 72, Santo Domingo 10100, Dom. Rep
Master of Science from Gerencia Estratégica Del Talento Humano
05.2001
Universida Dominicana De Organización Y Metodo O&MSanto Domingo 11005, Dominican Republic
Bachelor of Science from Hospitality Administration And Management
05.2001
Skills
Data entry
Timeline
Receptionist
Staybridge Suites Hotel
01.2024 - 10.2024
Quality Assurance Analyst
Quality Packing Specialists Inc
01.2022 - 12.2023
Universidad APEC
Master of Science from Gerencia Estratégica Del Talento Humano
05.2001
Universida Dominicana De Organización Y Metodo O&M
Bachelor of Science from Hospitality Administration And Management
05.2001
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