Maria Angelica Maniquis
North York,Ontario
Summary
Innovative Customer Sales Representative with extensive knowledge and experience in customer service and sales. Focused on surpassing expectations and driving team success. Motivated individual in building customer relationships by understanding and anticipating customer needs. Strong communication and interpersonal skills for providing superior customer service. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Detail-oriented, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Responds promptly to telephone inquiries and e-mails that leaves reliable impression and ensures ultimate customer satisfaction is achieved. Ability to easily adapt in a new working environment with a friendly attitude and work very well with the team.
Overview
11
11
years of professional experience
Work History
Customer Sales Agent
Edsa Shangri-La, Hotel
05.2019 - 12.2023
- Responded to customer calls and emails to answer questions about products and services.
- Managed high call volumes and e-mails while maintaining composure under pressure, resulting in consistent positive feedback from customers.
- Increased customer satisfaction by promptly addressing inquiries and resolving issues.
- Enhanced sales performance through effective product knowledge and persuasive communication skills.
- Maximized revenue generation by upselling and cross-selling products based on customer needs.
- Collaborated with team members to ensure a seamless customer experience, resulting in improved overall satisfaction ratings.
- Maintained detailed records of customer interactions, ensuring accurate tracking of all sales activities.
- Provided exceptional support to customers during the purchasing process, guiding them through available options and assisting in making informed decisions.
- Successfully resolved escalated customer complaints by demonstrating empathy, active listening, and problem-solving abilities.
- Boosted lead conversion rates through timely follow-ups and personalized engagement strategies.
- Facilitated a positive customer experience by maintaining a professional demeanor and demonstrating product expertise during all interactions.
- Described product highlights and benefits to help guide purchasing decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Maintained good working relationships with co-workers within and outside the department
Guest Services Associate
New World Manila Bay Hotel (New Coast Hotel)
10.2017 - 05.2019
- Enhanced guest satisfaction by promptly addressing inquiries and offering personalized recommendations.
- Resolved guest complaints with professionalism, resulting in improved customer relations and repeat business.
- Assisted guests with special requests to ensure a memorable stay and exceptional service.
- Collaborated with housekeeping staff to maintain clean, comfortable accommodations for all guests.
- Maintained accurate records of guest transactions, upholding strict confidentiality standards.
- Handled phone calls professionally, directing callers to appropriate departments or providing information as needed.
- Developed rapport with guests by engaging in friendly conversations without compromising professionalism.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Streamlined the ordering process for improved efficiency and reduced wait times for guests.
- Enhanced guest satisfaction by delivering timely and accurate in-room dining orders.
- Collaborated with kitchen staff to ensure prompt preparation and delivery of food items.
Public Relations Intern
New World Manila Bay Hotel (New Coast Hotel)
06.2016 - 12.2016
- Developed compelling press releases for successful media coverage and increased awareness.
- Assisted in the organization of promotional events, boosting brand recognition and engagement.
- Conducted thorough research on industry trends to inform communication strategies and improve messaging effectiveness.
- Drafted press releases detailing relevant newsworthy information and supporting brand image.
- Supported public relations managers with writing, researching and preparation of materials
- Responded to media inquiries, monitored media coverage and created press reports to influence public narrative.
Restaurant Team Member (Cashier)
Kentucky Fried Chicken
06.2013 - 02.2014
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Greeted guests pleasantly and answered menu questions.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Contributed to restaurant''s reputation for excellent food quality by adhering to strict food safety guidelines during preparation processes.
- Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Participated in regular training sessions to stay up-to-date on menu offerings and company policies, leading to improved job performance.
Education
Bachelor of Science - Tourism
University of The Philippines - Diliman
Quezon City, Philippines06.2017
Skills
- Customer Service
- Telephone Etiquette and E-mail Management
- Opera PMS Expertise
- Computer Literacy
- Active Listening and Attention to Detail
- Conflict and Complaint Resolution
- Decision Making
- Time Management
- Multitasking
- Goal Oriented
- Positive Attitude and Proficient People Person
- Effective Communication in Verbal and Written
Languages
English
Native or Bilingual
Timeline
Customer Sales Agent
Edsa Shangri-La, Hotel
05.2019 - 12.2023
Guest Services Associate
New World Manila Bay Hotel (New Coast Hotel)
10.2017 - 05.2019
Public Relations Intern
New World Manila Bay Hotel (New Coast Hotel)
06.2016 - 12.2016
Restaurant Team Member (Cashier)
Kentucky Fried Chicken
06.2013 - 02.2014
Bachelor of Science - Tourism
University of The Philippines - Diliman
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