Maria Alejandra Guarin Chaves
Vancouver
Summary
Enthusiastic professional with experience in overseeing operations and ensuring optimal performance. Known for fostering team collaboration and driving efficiency while adapting to evolving demands. Strong skills in conflict resolution, team management, and customer service. Reliable and results-oriented with keen focus on maintaining high standards and achieving organizational goals.
Overview
7
7
years of professional experience
Work History
Floor Supervisor
Tommy Hilfiger
11.2021 - Current
- Oversaw the mens department, which represents 50% of the business.
- Assisted in the development of associates through feedback, coaching and training.
- Scheduled shifts and shift changes to accommodate workload and customer needs.
- Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
- Achieved goals by understanding key performance indicators such as conversion, UPT, DPT, etc
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
Sales Associate
Calvin Klein
11.2019 - 11.2021
- Maintained an in-depth knowledge of product and promotions.
- Executed processing, replenishment, cashiering, promotions, and visual/marketing directives in alignment with brand standards.
- Embraced innovation, change and company initiatives; works collaboratively to accomplish brand goals and objectives.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Administrative assistant
Icecomex
07.2018 - 01.2019
- Provided accurate and high-quality information on foreign trade issues, according to the needs of the clients
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Created engaging content to catch attention of potential customers.
- Monitored social media channels for relevant news and trends, incorporating them into the overall strategy as appropriate.
- Wrote informative and academic columns on current topics regarding business and international trade
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Developed and executed social media campaigns for optimal reach, engagement, and growth.
- Coordinated logistics for events, including venue selection, catering arrangements, transportation services, and accommodations for guests.
Education
MBA -
University Canada West
Vancouver, British Columbia12.2023
Bachelors in Economics and International Business - Business Economics
Universidad Icesi
Cali, Colombia02.2019
Skills
- Team leadership
- Customer relations
- Operations management
- Payroll processing
- Retail merchandising
- Attention to detail
- MS office
- Decision-making
- Staff training and development
- Fast learner
- Office administration
- Event planning
Languages
Spanish
Native or Bilingual
English
Full Professional
French
Limited Working
Timeline
Floor Supervisor
Tommy Hilfiger
11.2021 - Current
Sales Associate
Calvin Klein
11.2019 - 11.2021
Administrative assistant
Icecomex
07.2018 - 01.2019
MBA -
University Canada West
Bachelors in Economics and International Business - Business Economics
Universidad Icesi
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