MARIA ALEJANDRA GIRALDO
North Vancouver,BC
Summary
Results-driven operations leader with extensive experience in retail management and team leadership. Proven expertise in driving business growth and enhancing customer experiences through strategic planning and process improvements. Adept at optimizing retail operations, fostering employee development, and creating efficient environments that prioritize customer satisfaction.
Overview
20
20
years of professional experience
Work History
Business Owner & Retail Manager
The kid's Market, Polito, MIC and Movies stores
San Andres Island, Colombia
02.2012 - Current
- Increased profits by 28% through effective inventory management, product development, and implementing Standard Operating Procedures (SOPs), and Workplace Instruction Procedures (SWIs).nventory management, product development, and implementing Standard Operating Procedures (SOPs) and Workplace Instruction Procedures (SWIs).
- Oversaw retail operations encompassing staffing, payroll, hiring, training, performance management and customer service.
- Designed and executed initiatives aimed at driving business expansion, enriching product portfolios, increasing footprint in the competitive retail landscape.
- Directed marketing initiatives, created sales tactics, increased customer participation.
- Developed performance tracking tools to monitor key sales, customer satisfaction, and operational metrics.
- Managed all aspects of product procurement, stock control, and vendor relationships to ensure smooth store operations.
Quality Assurance Coordinator & Production Manager
BLIMAXBLIMAX (Bulletproof Glass & Automotive Manufacturer)
Medellin, Colombia
01.2005 - 04.2007
- Ensured quality compliance throughout the entire production process.
- Achieved company ISO 9000 certification through quality assurance implementation.
- Enhanced processes, achieving a 40% improvement in both efficiency and quality.
- Implemented lean processes including Total Productive Maintenance to boost efficiency.
- Directed diverse groups to ensure adherence to production and quality standards.
Education
Basic Training Diploma - Advanced Program For Managers
APM Academy
Medellin, Colombia12-2023
Bachelor of Science - Manufacturing Engineering
EAFIT University
Medellin. Colombia12-2004
Skills
- Expertise in Microsoft Office Suite
- Effective Communication Skills
- Proficient in Multi-Outlet Management
- Team Development Skills
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Business Owner & Retail Manager
The kid's Market, Polito, MIC and Movies stores
02.2012 - Current
Quality Assurance Coordinator & Production Manager
BLIMAXBLIMAX (Bulletproof Glass & Automotive Manufacturer)
01.2005 - 04.2007
Basic Training Diploma - Advanced Program For Managers
APM Academy
Bachelor of Science - Manufacturing Engineering
EAFIT University
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