MARIA ALAINE JOY N. MARTIZON

(Working remotely in Ottawa Canada)

• Lead and coordinate the daily operational execution of shipments with stakeholders, including our warehouse
• Ensure validity of orders in order book and fulfill orders according to expectations
• Support visibility to customers on their orderbook by ensuring proper administration and standardized communication
• Execute and optimize intercompany orders, master data corrections/adjustments, electronic data interfacing, order scheduling, product life cycle management, event management, scrapping of excess, allocations, and other supporting operational duties
• Support other Customer Supply Chain Specialists, Distribution team and Customer
• Collaboration Managers in achieving metrics (service levels, stock-outs, on-time delivery, aging inventory, fill rate, etc.) to meet Customer Supply Chain targets
• Continuous improvement for customer service and predictability
• Depending on seniority, support, and act as back-up to Customer Collaboration managers in managing customers performance requirements.
• Improved supply chain customer satisfaction ratings through efficient problem resolution.
• Developed comprehensive performance metrics to monitor supply chain efficiency and identify areas for improvement.
• Provided ongoing support to global logistics teams, ensuring timely shipment of products across borders.
• Maintained optimal inventory levels to meet operational requirements.
• Worked with suppliers to manage schedules, specifications and quality compliance.
• Optimized inventory levels by implementing efficient demand forecasting and supply planning methods.
• Collaborated cross-functionally to integrate end-to-end supply chain strategies, reducing overall operational costs.

• Obtain product and service information, including costs, availability, and delivery schedule for designated accounts
• Analyze usage and forecasts and provide order recommendations for customers
• Monitor all outstanding items associated with customer accounts, including product orders to ensure timely delivery
• Responsible for stock availability versus demand
• Support to Account Managers
• Responsible for stock quantity and quality in the warehouses
• Collaborate across departments to prepare data reports for review of forecasts.

• Managing and running SAP MRP System to ensure on time replenishment of inventory
• Maintains the finished goods inventory/safety stock levels of all Europe basked released eval boards
• Ensures all eval boards are meeting the stocking strategy metrics monitored on a weekly basis
• Coordinates with all FG warehouses on delivery notes creation based on customer expedites and manages allocation of inventory if boards are on Scarce Allocation
• Communicates actions to all stake holders in meeting the metrics
• Monitors weekly OD CRD and daily unscheduled orders
• Coordinates stake holders the necessary actions to resolve any related issues, review unscheduled orders report daily
• Run purchase requisition report daily and coordinates the release of purchased orders to suppliers with purchasing
• Creates transfer P.O for urgent evaluation builds with low inventory
• Ensures maintenance and quality of SAP material master data aligned with planning and purchasing MRP parameters
• Monitors open PO and WIP of evaluation boards released on SAP MRP process
• Responsible for components and parts ordering for evaluation and Qualification builds (New boards & Reorders)
• Provides forecast to suppliers for long lead time parts, analyzing the safety stocks and inventory with the historical shipment
• Provides planning and logistics support to engineering for eval board transfer projects
• Life Cycle Management – Monitor and recommend boards that have no demand for obsolescence
• Coordinates with demand planners for the replenishment of sample plants of components
• Responsible for supplying components for global supplier using SAP system
• Primary contact as a customer service representative of evaluation board team
• Coordinates with purchasing to procure components from approved distributors if no stock in ADI warehouse
• Responsible for customer service support using customer web tool in raising expedites for global suppliers
• Responsible for answering customer service inquiries from 27 global suppliers
• Manages and communicates with customer returns
• Providing planning and customer service support to evaluation boards transfer for global suppliers.

• Conducting PSFU calls (Post sales follow up)
• Encoding of customer’s prospecting forms
• Encoding of customer’s information (Internal releases)
• Responsible for receiving customer’s serious and normal complaints
• Responsible for generating company performances reports
• (Sales satisfaction index)
• NVDC (New vehicle delivery check sheets).