Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Maria Ledenev

Montreal,QC

Summary

Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Eyelash Technician

Self-employeed
12.2020 - Current
  • Sanitized and sterilized equipment as required by law.
  • Explained and demonstrated eyelash extension to hesitant guests to increase confidence in process.
  • Recommended flattering style and color of eyelashes to enhance client's natural appearance.
  • Provided comprehensive consultations to identify clients'' desired outcomes, accurately matching lash styles with their natural eye shape for a flattering result.
  • Educated clients on appropriate care of extensions.

Receptionist Administrator

Subaru
06.2023 - 01.2024
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.

Assistant Manager

Yves-Rocher
05.2022 - 06.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Established team priorities, maintained schedules and monitored performance.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Beauty Sales Advisor

Yves-Rocher
11.2019 - 05.2022
  • Educated clients on proper application techniques, leading to increased confidence in product use and overall satisfaction.
  • Collaborated with store management to design and implement creative visual merchandising displays that showcased new products and promotions effectively.
  • Attended industry trade shows to expand knowledge of upcoming trends and establish professional connections with key vendors.
  • Collaborated with team members to achieve monthly sales targets, consistently meeting or exceeding goals.
  • Assisted customers in selecting appropriate skincare products for their individual needs, resulting in repeat business and loyalty.

Movie Theater Attendant

Cinema Guzzo
06.2017 - 10.2019
  • Managed cash transactions accurately while adhering to all financial policies, ensuring proper handling of funds and minimal discrepancies.
  • Contributed to an efficient work environment by promptly completing assigned tasks during downtime between shows or shifts.

Education

High School Diploma -

Place Cartier
Pointe-Claire, QC

Skills

  • Eye Anatomy Knowledge
  • Patience and Dexterity
  • Multi-line phone operation
  • File Organization
  • Money Handling
  • Customer Service
  • Organization and Multitasking
  • Cross-selling strategies

Certification

  • Eyelash course Online Training - 2020
  • Eyelash course Chialash in person training - 2023

Timeline

Receptionist Administrator

Subaru
06.2023 - 01.2024

Assistant Manager

Yves-Rocher
05.2022 - 06.2023

Eyelash Technician

Self-employeed
12.2020 - Current

Beauty Sales Advisor

Yves-Rocher
11.2019 - 05.2022

Movie Theater Attendant

Cinema Guzzo
06.2017 - 10.2019

High School Diploma -

Place Cartier

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Maria Ledenev