Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Maria Zepeda

Napa

Summary

Personable and kind, bringing strong interpersonal skills and positive attitude to customer interactions. Knowledgeable about product merchandising and point-of-sale systems, with knack for identifying customer needs and providing tailored recommendations. Dedicated to driving sales and enhancing customer satisfaction.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

American Eagle Outfiters
09.2023 - Current
  • Greeted customers and helped with product questions, locate items and join reward programs.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Managed returns and exchanges, resolving customer issues promptly and professionally.
  • Ensured fitting rooms were clean, organized, and ready for use
  • Assisted customers in selecting alternative sizes and styles based on fit and preference
  • Organized product placement for new merchandise launches, promotions, and seasonal resets
  • Provided exceptional customer service, resolving client inquiries quickly and professionally.

Peer Support

Vintage High School
08.2023 - 06.2024
  • Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
  • Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
  • Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
  • Attended classes to enhance knowledge of equipment and operating systems.
  • Supported individuals dealing with mental health and emotional issues.
  • Designed safe and supportive environment for clients to discuss issues.

Education

Vintage High School
Napa, CA

Skills

  • Customer service
  • Teamwork
  • Bilingual
  • Time management
  • Flexible schedule
  • POS system operations
  • Multitasking
  • Excellent communication
  • Organizational skills

Certification

Seal of Biliteracy

Timeline

Retail Sales Associate

American Eagle Outfiters
09.2023 - Current

Peer Support

Vintage High School
08.2023 - 06.2024

Vintage High School

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Maria Zepeda