Maria Zepeda
Stockton
Summary
Proactive and detail-oriented professional with a track record of enhancing guest satisfaction at Denny's Restaurants Franchise Association. Excelled in teamwork and kitchen support, significantly improving workflow efficiency. Demonstrated exceptional customer service and verbal communication skills, ensuring high standards of cleanliness and safety. Eager to apply these strengths in a dynamic new role.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Service Assistant / Host
Denny's Restaurants Franchise Association
02.2003 - Current
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
- Assisted team members in improving workflow efficiency by sharing best practices.
- Enhanced guest satisfaction by ensuring the timely completion of housekeeping tasks and maintaining high-quality standards.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
- Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
Education
High School Diploma -
Dominga Marquez Y Marquez
Baja California Norte, Mexico06-1988
Skills
- Customer assistance
- Verbal and written communication
- Kitchen support
- Customer service
- Hospitality
- Housekeeping assistance
- Teamwork and collaboration
- Attention to detail
- Positive and friendly attitude
- Willing to learn
Certification
- ServSafe Food Handlers 2023
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Service Assistant / Host
Denny's Restaurants Franchise Association
02.2003 - Current
High School Diploma -
Dominga Marquez Y Marquez
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