Maria Zamani
Calgary,AB
Summary
Energetic and personable individual with excellent communication and interpersonal skills. Demonstrates solid understanding of customer service principles and proficiency in managing phone systems, scheduling software's, serving and food hospitality environments. Committed to creating positive first impression and ensuring smooth customer experience.
Overview
3
3
years of professional experience
Work History
Sales Receptionist
Fabutan
02.2024 - Current
- Managed front desk operations, ensuring smooth communication between clients and staff.
- Assisted in managing incoming calls and inquiries, providing accurate information to customers.
- Resolved customer concerns promptly, fostering trust in the brand and increasing repeat business opportunities.
- Developed strong rapport with clients during their visits to the showroom resulting in improved customer retention rate.
- Enhanced customer experience with thorough product knowledge and prompt assistance.
- Independently managed a fast-paced tanning studio while simultaneously handling client check-ins, phone bookings, appointment scheduling, and thorough bed sanitization to maintain smooth operations and exceptional service.
Server
Great Events Catering
08.2022 - 12.2024
- Provided prompt and attentive service to customers in a extremley fast-paced dining environment.
- Assisted in managing customer orders and ensuring accurate delivery of meals.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Supported team during peak hours to ensure smooth operation and timely service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Bachelor of Arts - Criminal Justice
Mount Royal University
Calgary05-2027
Skills
- Customer Service Excellence – providing friendly, professional service in hospitality and personal-care settings
- Multitasking & Time Management – balancing client check-ins, phone bookings, food/drink service, and cleaning tasks in fast-paced environments
- Communication & Interpersonal Skills – engaging with diverse guests, clarifying orders/appointments, and resolving concerns quickly
- Teamwork & Independent Work – collaborating with banquet staff or operating a studio solo while keeping operations running smoothly
- Point-of-Sale & Cash Handling – processing payments accurately and efficiently
- Event Setup & Coordination – preparing venues, managing timelines, and adapting to last-minute changes, and cleaning and closing work places efficiently
- Sanitation & Safety Compliance – maintaining cleanliness standards and following health guidelines
- Problem Solving Under Pressure – anticipating needs and handling unexpected issues during busy periods
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Sales Receptionist
Fabutan
02.2024 - Current
Server
Great Events Catering
08.2022 - 12.2024
Bachelor of Arts - Criminal Justice
Mount Royal University