Maria Yousaf

· Manage the daily operations of the salon to ensure smooth service delivery.

· Staff Leadership & Development

· Recruit, train, supervise, and support salon staff, including stylists, receptionists, and assistants.

· Foster a positive and collaborative team culture.

· Maintain high standards of customer service and handle client concerns promptly.

· Analyze financial data including sales, profit margins, and service performance.

· Prepare and present regular financial and performance reports to ownership/management.

· Track and report on key performance indicators (KPIs).

· Analyze marketing performance and adjust strategies based on ROI.

· Maintain inventory levels for salon supplies and retail products.

· Negotiate with vendors for cost-effective pricing and high-quality products.

· Track product usage and reduce waste through efficient inventory control.

· Analyze workflows to identify bottlenecks or inefficiencies in operations.

· Research and implement modern tools (e.g., booking software, CRM systems) to streamline operations.

· Standardize procedures for booking, client check-ins/outs, and service delivery to enhance productivity.

Assisted with preparation of sale and purchase agreements, contracts and closing documents.

Located, evaluated and ordered real property reports, satellite maps and building blueprints.

Drafted and uploaded Certificate of Substantial Performance, Statement of Adjustments and other required documents to CMS for various Law firms.

Created Welcome Packages for purchasers.

Provided instructions to Law Firms regarding Holdback and Holdback releases.

Dealt with internal and external commission payouts for realtors and getting the invoices paid for MLS listings

Responded to client calls and inquiries to deliver applicable information.

Dealt with various utility companies regarding transferring and disconnecting utility services.

Dealt with getting pro-rated property taxes paid for the applicable year.

Drafted correspondence, documented data and submitted materials to appropriate parties.

Liaised with multiple departments to facilitate responsive documents and document retention.

Drafted, received and tracked due diligence checklist.

Created and maintained corporate files by working hand in hand with senior staff to keep clients' files updated with the Corporate Registry i.e., filing Annual Returns

Created professional business letters and correspondence to communicate for conducting follow ups regarding their Corporate Files and payment of accounts

Completed dictations, professionalized drafts and used general instruction from supervisor to create various correspondences for clients

Assisted on Sale and Purchase of residential real estate files.

Received mortgage instructions and dealt with moving trust funds and created Statement of Adjustments.

Rendered and finalized customer's account for accounting purposes

Maintained a well-organized filing system to make sure the client files remain up-to-date

Maintained an electronic Access database: entered, deleted and updated data as necessary